General Manager (Floating), HOA

PMP Management•Los Angeles, CA

19h•Hybrid

About The Position

PMP is seeking a motivated, detailed, communicative, and personable professional to join our team as a Roving General Manager for our Los Angeles, Urban Division. Property Management Professionals (PMP) is an industry-leading association management firm providing innovative products and extraordinary services to common interest developments throughout California, Utah, and Texas. We are proud to offer a personalized, boutique level of service to our association clients, backed by the scale and resources of Odevo, one of the world’s largest resident services companies. We are proud to be privately owned, locally independent, and passionately committed to elevating the lifestyle experience for the communities we serve. We are one of the fastest (organically) growing association management firms in each of our respective markets. Our company’s growth coupled with the depth and breadth of our network creates a uniquely rare opportunity for professional growth. Additionally, our people-centric culture allows us to attract and retain the industry’s top talent and has served as one of our primary competitive advantages over the past two decades. PMP’s Roving General Manager is responsible for providing support to the on-site management teams in the Urban Division; a division dedicated to mid and high-rise buildings with on-site staff and lifestyle centric service. The position is a hybrid-remote role that will require work in the divisional office, on-site at properties, and work from home. The ideal candidate will possess strong leadership and communication skills, extensive financial and budget experience, a detailed knowledge of building maintenance, a positive demeanor with a passion providing extraordinary customer service.

Requirements

4 Year College Degree
5-10 years of experience as an on-site General Manger, Division Manager, or experience similar in role
Extraordinary customer service skills
Exceptional writing and communication skills
Proficient in Microsoft Word, Excel, and PowerPoint
Proficient in reviewing and understanding budgets and financial statements
Working knowledge of mechanical, electrical, and plumbing components for condominium buildings
Strong organizational skills
An honest, responsible, optimistic, and enjoyable demeanor
Stand and walk for extended periods throughout the workday.
Frequently bend, stoop, kneel, crouch, climb, reach, twist, and squat.
Frequently use hands and arms for grasping, handling, pushing, pulling, and operating equipment.
Lift, carry, push, and pull up to 50 pounds on a regular basis.
Safely operate cleaning equipment, hand tools, ladders, and maintenance equipment.
Work both indoors and outdoors in varying environmental conditions.
Maintain sufficient visual acuity and hearing to identify safety hazards and perform assigned duties safely.

Nice To Haves

Association industry credentials preferred, i.e. CMCA, AMS, CCAM

Responsibilities

Provide extraordinary customer service to residents, guests, Board Members, and vendors, ensuring PMP’s service standards are maintained during periods of General Manager absence or transition.
Serve as the acting On-Site General Manager for assigned communities during scheduled and unscheduled absences of the on-site manager, ensuring continuity of leadership, operational stability, and responsiveness to Board and resident needs.
Conduct scheduled property visits to collaborate with on-site teams, perform common area inspections, and complete maintenance and compliance tours to ensure adherence to association standards and governing documents.
Monitor and advance progress on the Association’s Action Item Tracker, working with on-site teams and vendors to ensure timely completion of Board directives, maintenance initiatives, and operational priorities.
Maintain organized Association books and records, ensuring compliance with legal requirements and PMP standards for both electronic and physical documentation.
Prepare Board Packets and supporting documentation in advance of Board Meetings, ensuring materials are complete, accurate, and delivered in accordance with established timelines.
Attend and facilitate Board Meetings when covering for the General Manager, supporting productive discussions and documenting key decisions and action items.
Prepare Association communications and required notices, ensuring postings and distributions comply with state civil code requirements and governing documents.
Work closely with PMP’s Property Accountant to assist in preparing annual operating budgets, reviewing financial reports, and managing expense projections.
Review, code, and process invoices with accurate general ledger (GL) coding to ensure proper financial tracking and reporting.
Coordinate with association legal counsel on compliance matters and legal proceedings, assisting with documentation, communication, and workflow as necessary.
Secure vendor proposals and competitive bids for maintenance and capital improvement projects, coordinating scheduling and monitoring project progress to ensure work is completed in accordance with approved scopes and budgets.
Work directly with general contractors and specialty vendors on large-scale repair, maintenance, and reserve projects, verifying project milestones, timelines, and cost expectations.
Process resident work orders and service requests, actively tracking all maintenance and repair items through completion.
Collaborate with PMP senior leadership to support Association initiatives, operational improvements, and special projects.
Respond to after-hours emergency matters as necessary, coordinating with vendors and on-site staff to ensure timely resolution.
Participate in ongoing training and professional development to maintain current knowledge of community association management best practices and regulatory updates.
Perform any additional duties as assigned by the Board of Directors or PMP leadership.