General Manager, Field Services

Ross Environmental Services, Inc.•Eaton Township, OH

11d•Onsite

About The Position

This role provides overall leadership and direction for the Field Services business, with accountability for safety, compliance, customer service, operational performance, growth, and profitability. The General Manager will develop and execute business plans, annual operating goals, revenue and expense forecasts, budgets, and strategic growth initiatives. This position maintains accountability for Field Services financial performance, including revenue, margins, project profitability, labor and equipment utilization, and cost control. The role involves leading the planning and execution of Field Services operations to ensure projects are properly scoped, staffed, scheduled, equipped, and completed safely, efficiently, and profitably. Additionally, the General Manager will provide leadership and oversight for the development, coordination, and implementation of site safety plans for field work, ensuring appropriate resources, project materials, and on-site supervision are established to support safe, compliant, and successful project execution. Key responsibilities include establishing and monitoring key performance indicators, leading business development efforts in partnership with Sales, and building, developing, and leading the Field Services organization. The role ensures compliance with applicable regulations and partners with various functional groups to support business objectives. Evaluation of staffing, equipment, subcontractor, capital, and technology needs is also a key function, as is maintaining strong customer relationships and representing Field Services in leadership discussions. The position may involve performing site activities and understanding environmental management systems. Daily use of advanced PC and business computer applications, telephone conferencing, and e-mail is required, along with other job-related duties as assigned.

Requirements

Bachelor’s degree in Business, Environmental Science, Chemistry, Engineering, Operations Management, or a related discipline preferred. Equivalent combination of education and relevant experience will be considered.
Minimum of ten years of progressively responsible experience in environmental services, industrial services, hazardous waste management, field services, operations, project management, or a related industry.
Prior leadership experience with responsibility for operations, employees, financial performance, and business growth strongly preferred.
Demonstrated experience managing budgets, forecasts, project profitability, and business financial performance.
Demonstrated ability to develop and execute business plans and growth strategies.
Strong working knowledge of environmental, occupational safety, and transportation regulations, including RCRA, OSHA, and DOT requirements.
Working knowledge of hazardous waste management and disposal technologies, including incineration, wastewater treatment, landfill, fuel blending, and related technologies.
Demonstrated ability to lead teams, establish accountability, develop employees, and manage organizational performance.
Strong business acumen with the ability to evaluate operational and financial information and make sound business decisions.
Demonstrated ability to build and maintain strong customer relationships and support business development activities.
Strong analytical, problem-solving, negotiation, communication, and interpersonal skills.
Ability to operate effectively in a cross-functional and collaborative environment while maintaining clear accountability for business results.
Ability to manage changing priorities, customer requirements, and operational demands.
Proficiency with business technology and applications used for financial analysis, forecasting, project management, communication, and performance reporting.
Valid driver's license and ability to travel to customer and project locations as required

Nice To Haves

Bachelor’s degree in Business, Environmental Science, Chemistry, Engineering, Operations Management, or a related discipline preferred.
Prior leadership experience with responsibility for operations, employees, financial performance, and business growth strongly preferred.

Responsibilities

Provides overall leadership and direction for the Field Services business, with accountability for safety, compliance, customer service, operational performance, growth, and profitability.
Develops and executes business plans, annual operating goals, revenue and expense forecasts, budgets, and strategic growth initiatives.
Maintains accountability for Field Services financial performance, including revenue, margins, project profitability, labor and equipment utilization, and cost control.
Leads the planning and execution of Field Services operations to ensure projects are properly scoped, staffed, scheduled, equipped, and completed safely, efficiently, and profitably.
Provides leadership and oversight for the development, coordination, and implementation of site safety plans for field work, ensuring appropriate resources, project materials, and on-site supervision are established to support safe, compliant, and successful project execution.
Establishes and monitors key performance indicators related to safety, quality, productivity, utilization, customer satisfaction, and financial performance.
Leads business development efforts in partnership with Sales, including customer relationship management, proposal strategy, Go/No-Go decisions, major bids, and identification of new markets and service opportunities.
Builds, develops, and leads the Field Services organization, including performance management, workforce planning, employee development, succession planning, and organizational effectiveness.
Ensures Field Services activities are conducted in accordance with applicable OSHA, DOT, EPA, RCRA, customer, and company requirements.
Partners with Safety, Human Resources, Finance, Sales, RIS, RTS, RES, and other functional groups to support business objectives and resolve operational or customer issues.
Evaluates staffing, equipment, subcontractor, capital, and technology needs necessary to support operational requirements and future growth.
Maintains strong relationships with key customers and serves as the escalation point for significant operational, technical, or service-related concerns.
Represents Field Services in leadership and planning discussions and provides recommendations regarding business performance, risks, opportunities, and resource needs.
Performs site activities and duties as required.
Understands both RIS’ OHSAS 18001 Occupational Health & Safety and ISO 14001 Environmental Management Systems, and assists with executing their objectives.
Daily use of advanced PC and business computer applications, telephone conferencing and e-mail.
Performs other job-related duties as assigned.