General Manager - Facilities - Higher Education

Aramark•Graham, NC

20h

About The Position

The General Manager of Facilities provides strategic and operational leadership for all facilities management services across a higher education campus. This role is responsible for ensuring safe, reliable, compliant, and cost-effective delivery of facilities operations while enhancing the campus environment to support academic excellence, student success, and community engagement. The General Manager serves as a trusted partner to university leadership, aligning facilities strategy with institutional goals and long-term campus planning.

Requirements

Bachelor’s degree in Facilities Management, Engineering, Business Administration, or a related field (or equivalent experience).
5+ years of progressive facilities management leadership experience, preferably within a higher education or complex institutional environment.
Demonstrated experience managing large teams and diverse facility portfolios.
Strong knowledge of building systems, maintenance practices, safety regulations, and compliance standards.

Responsibilities

Provide overall leadership and direction for facilities operations, including maintenance, custodial, and grounds.
Develop and execute short- and long-term facilities strategies aligned with the institution’s academic mission and sustainability goals.
Serve as the primary point of contact for senior campus stakeholders, fostering strong, collaborative relationships.
Ensure efficient daily operations of campus facilities with a strong focus on safety, reliability, and service quality.
Establish performance metrics and service-level agreements (SLAs); monitor and continuously improve outcomes.
Oversee preventive and corrective maintenance programs to optimize asset life-cycle performance.
Develop and manage annual operating and capital budgets; maintain fiscal discipline and cost controls.
Identify opportunities for operational efficiencies, cost savings, and energy optimization.
Manage vendor relationships and contracted services, ensuring compliance with contractual obligations.
Lead, coach, and develop a diverse team of facilities managers, supervisors, and frontline staff.
Foster a culture of accountability, inclusion, professional development, and high employee engagement.
Ensure appropriate staffing levels, succession planning, and training compliance.
Ensure compliance with all applicable regulatory requirements, including OSHA, EPA, local/state codes, life safety, and ADA.
Maintain comprehensive safety programs, emergency preparedness plans, and incident management processes.
Support campus-wide risk mitigation and business continuity initiatives.