General Manager - Facilities - Higher Education

Aramark•Hudson, NH

2d•$120,000 - $140,000•Onsite

About The Position

The General Manager, Facilities provides strategic leadership and operational oversight for all custodial, grounds, and maintenance functions across a college campus. This position is responsible for delivering a safe, clean, attractive, and well-maintained environment that supports the institution's academic mission, student experience, faculty and staff needs, and campus events. The General Manager leads a diverse team of managers, supervisors, and frontline employees while ensuring operational excellence, regulatory compliance, budget accountability, and exceptional customer service.

Requirements

Bachelor's degree in Facilities Management, Business Administration, Engineering, Construction Management, or a related field; equivalent experience may be considered.
7+ years of progressive facilities management experience.
3+ years of leadership experience managing multiple operational departments and teams.
Experience managing custodial, maintenance, and grounds operations.
Strong knowledge of preventive maintenance programs, building systems, and operational best practices.
Experience managing budgets, labor forecasting, and financial performance.
Strong communication, leadership, and customer service skills.
Proficiency with CMMS, work order management systems, and Microsoft Office applications.

Responsibilities

Direct and oversee all custodial, grounds, and facility maintenance operations across campus.
Develop and implement operational plans that align with client expectations and institutional goals.
Ensure facilities are maintained in a clean, safe, functional, and aesthetically pleasing condition.
Establish performance standards, service level agreements, and operational metrics to monitor effectiveness.
Lead continuous improvement initiatives to enhance efficiency, quality, and customer satisfaction.
Oversee daily custodial services for academic buildings, residence halls, administrative offices, athletic facilities, and common areas.
Ensure cleaning programs meet institutional standards and industry best practices.
Monitor quality assurance programs and implement corrective actions as needed.
Manage staffing, scheduling, and productivity to meet operational requirements.
Direct campus grounds maintenance activities including landscaping, irrigation, snow removal, turf management, and seasonal beautification projects.
Ensure campus grounds support a welcoming and professional appearance year-round.
Oversee preventive maintenance and proper utilization of grounds equipment and resources.
Coordinate emergency weather response and campus preparedness activities.
Oversee preventive, predictive, and corrective maintenance programs for campus facilities and infrastructure.
Ensure timely completion of work orders and maintenance projects.
Collaborate with campus leadership on facility improvements, renovations, and capital projects.
Monitor facility condition and recommend long-term asset preservation strategies.
Maintain compliance with applicable building codes, safety regulations, and environmental standards.
Develop, manage, and monitor departmental budgets.
Control labor, equipment, materials, and supply costs while maintaining service quality.
Identify opportunities for operational efficiencies and cost savings.
Review and approve purchases, contracts, and vendor services.
Lead, coach, and develop a team of managers, supervisors, and frontline employees.
Foster a culture of accountability, engagement, safety, and customer service.
Conduct performance evaluations and support employee development initiatives.
Ensure appropriate staffing levels and succession planning.
Serve as the primary facilities contact for campus administrators and key stakeholders.
Build strong partnerships with students, faculty, staff, and campus departments.
Respond to service concerns promptly and professionally.
Participate in campus meetings, planning initiatives, and special events.
Promote a strong safety culture and ensure compliance with all OSHA, environmental, and institutional requirements.
Conduct regular inspections and audits to identify and mitigate risk.
Ensure all employees receive required training and certifications.
Lead emergency response and business continuity efforts related to facilities operations.