General Manager F&B

ISS•Mercer Island, WA

4d•$95,000 - $109,000•Onsite

About The Position

The General Manager is responsible for ensuring all functions, initiatives, and priorities support the customer’s overall business strategy. This position is responsible for the effective and efficient functioning of the operation(s) within the guidelines established by the client organization, as well as the corporation. He/She/They is responsible for continuous improvement, and will drive and optimize performance and contract obligations, deploying ISS Guckenheimer standard processes and concepts. The General Manager will also identify and leverage innovative initiatives and best practices with a constant focus on driving compliance. To build and grow the account and organization with an entrepreneurial mindset Be able to anticipate client needs, deliver on those needs and exceed expectations Identify opportunities and solve for deficiencies before they become long term issues Ability to adapt and pivot at a moment’s notice in a fast paced and demanding environment Being knowledgeable on current trends within the hospitality and food industry Develop, manage agendas, and lead weekly management team meetings using provided online tools Ability to effectively communicate, motivate and interact with all levels within the organization to help build and speak to the culture of ISS Guckenheimer Creating and developing relationships with local vendors, other department leads and individuals Managing client and customer relationships

Requirements

Minimum 3 years General Management experience in multi-unit food environment or food service
Experience managing a team of management and staff of 20+ employees (hourly and salaried)
Proven track record of leadership: building, managing, and leading a large culinary and hospitality team composed of hourly and salaried members
Positive attitude and dependable under pressure - an excellent role model, motivator, and leader
Passion for hospitality, innovation, and creative experiences
Successful coaching and teaching skills with peers, individuals, and teams
Creating a culture of food and workplace safety
Proven ability to maximize budget, enhance user experience and creativity across all channels in alignment with business strategy
Demonstrate good judgement and decision-making skills
Working knowledge of Google Docs, Microsoft Word, Excel, and PowerPoint
Client interaction experience in an informal setting and in formal meetings
Ability to work independently as well as in a team
Ability to work in a fast paced and changing environment
Manager ServSafe Certified or ability to be certified immediately after hire

Nice To Haves

Graduate of an accredited Culinary Institution or Hospitality program preferred
Managing within a union environment is preferred

Responsibilities

To satisfy the needs of the client and customer by providing high-quality, cost-effective food service that delivers on all core program expectations
To develop, in conjunction with Guckenheimer food standard programs, attractive menus meeting the needs of the customers at that location
To interview and hire unit staff employees in accordance with corporate, client, Federal, State, and local regulations
To participate and lead in establishing corporate employee training and development programs as instructed by the Area Manager
To maintain accurate and timely accounting and financial records including forecasting, declining budgets, and payroll. Prepare and monitor unit operating budgets in cooperation with client guidance
To maintain sanitary and safe operation in accordance with Federal, State and local health regulations; this includes following NSF and HACCP guidelines to prevent food borne illnesses, allergen contamination, and core program expectations
To establish effective communication channels with customers and client management which provides a system of feedback on the overall success of the operation. This feedback should lead to the implementation of operational improvements that better meet the needs of both clients and customers
Achieve the highest standards in food, utilizing recipes and programs
To manage the entire process in the planning of procurement, inventory control, and supply chain activities, ensuring effectively functioning processes
Train staff on appropriate ways to build and maintain client and customer relationships that ensure the highest quality of service
To supervise, direct and schedule the activities of unit food service personnel following the tradition and values of the Guckenheimer organization
Schedule employees and conduct employee meetings
Coach employees and conduct performance appraisals
Work closely with the Area Manager to review budgets, financials, and unit performance overall
Lead and maintain safety as priority for all employees, customers, and clients
All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.