General Manager, F&B Warehouse and Logistics

Vail Resorts • South Lake Tahoe, CA

13d • $70,304 - $81,225 • Onsite

About The Position

The General Manager, F&B Warehouse and Logistics leads the warehouse, receiving, and distribution operations that support Heavenly’s Mountain Dining locations. With receiving operations in both California and Nevada and winter distribution that continues overnight across an active ski mountain, this isn’t a typical warehouse management job. Weather, mountain access, changing business levels, and the logistics of supporting multiple restaurants make every day a little different and require a leader who is organized, adaptable, safety-focused, and comfortable solving problems as they come.

This role works closely with Lodge Managers and their teams on everything from product availability and ordering to deliveries, inventory, and seasonal transitions. The GM is expected to know what’s happening both in the warehouse and on the mountain, build a strong and dependable team, and continually look for practical ways to make the operation work better. When the warehouse and logistics team does its job well, our employees are better supported, our restaurants run better, and our guests have the experience of a lifetime!

Requirements

• Previous leadership experience in warehouse, logistics, distribution, Food & Beverage, hospitality, or another fast-paced operational environment.
• Demonstrated ability to lead teams, organize complex operations, plan ahead, solve problems, and communicate effectively across multiple work groups.
• Experience with inventory, receiving, distribution, purchasing, or comparable operational systems.
• Valid Driver’s License with an acceptable driving record.
• Current DOT Medical Examiner’s Certificate, or ability to obtain within 60 days of hire.
• Current ServSafe Manager or related food-safety certification, or ability to obtain within 60 days of hire.
• Ability to safely operate or become qualified to operate company vehicles and warehouse equipment as required.
• Working proficiency with Microsoft Office and experience with inventory, purchasing, or similar business systems.
• Ability to work a flexible schedule including weekends, holidays, inventory periods, seasonal transitions, and periodic overnight shifts.
• Ability to routinely lift and carry up to 50 pounds and push or pull loaded carts, pallet jacks and other material-handling equipment weighing significantly more, with or without reasonable accommodation.
• Ability to work safely in warehouse environments and adverse mountain conditions including snow, cold, heat, wind, and darkness.
• Food Safety Certification

Responsibilities

• Own the overall performance of F&B warehouse, receiving, and distribution operations across California and Nevada, setting clear expectations for safety, service, organization, and execution.
• Lead operational planning around business levels, weather, staffing, mountain access, and seasonal needs, anticipating challenges before they impact Mountain Dining operations.
• Maintain a regular presence across warehouse and mountain operations, staying connected to employees, outlet needs, and the day-to-day realities of the business.
• Lead and develop the Assistant General Manager and warehouse leadership team, ensuring strong communication and alignment between daytime receiving and overnight distribution operations.
• Maintain periodic overnight presence during winter operations, typically 2–4 nights per month, to support the team, observe operations firsthand, and reinforce safety and service standards.
• Oversee receiving, storage, staging, palletizing, transportation, and distribution operations, ensuring product quality, proper storage and rotation, and the readiness of warehouse facilities, vehicles, and equipment.
• Ensure accurate and timely movement between the warehouse and Mountain Dining locations, including product deliveries, transfers, waste removal, and other reverse logistics.
• Own warehouse inventory controls and accuracy, maintaining appropriate inventory levels based on business demand and seasonality while ensuring accurate receiving, cycle counts, transfers, audits, and period inventory processes.
• Partner with Lodge Managers during period closes to support accurate counts, resolve discrepancies, and improve inventory practices.
• Lead seasonal opening and closing logistics, including inventory reduction and redistribution, equipment and asset movement, and operational ramp-up and ramp-down.
• Coordinate with Lodge Managers and event teams to support the product, equipment, transportation, and logistics needs of events and special operations.
• Serve as a key operational partner and resource to Lodge Managers on ordering, product availability, substitutions, inventory, distribution, and other logistics needs.
• Build a responsive, service-oriented operation that treats Mountain Dining locations as internal customers and communicates clearly when shortages, delays, or changes affect their business.
• Stay connected to outlet operations and work with Lodge Managers to identify recurring challenges, improve product flow, and find practical solutions.
• Build strong cross-functional relationships with resort departments and partners to resolve access, transportation, equipment, and other operational needs.
• Build, lead, and develop an engaged warehouse and distribution team through effective hiring, training, scheduling, coaching, recognition, and accountability.
• Own the safety culture of the operation, ensuring employees are trained and qualified to safely operate vehicles, forklifts, pallet jacks, snowcats, and other required equipment.
• Ensure daytime and overnight operations meet company safety, food-handling, DOT, and equipment standards, including work performed in snow, extreme cold, wind, darkness, and around grooming, snowmaking, and other mountain operations.
• Own warehouse labor performance and scheduling, balancing service needs with budget expectations.
• Manage day-to-day vendor relationships and compliance with established agreements, including delivery windows, pricing, product specifications, substitutions, shortages, credits, and service expectations.
• Ensure purchasing, invoicing, receiving documentation, inventory transactions, and required reporting are accurate and completed through Coupa and other company systems.
• Partner with F&B leadership, Accounting, Procurement, vendors, and other resort teams to resolve issues and support the broader Mountain Dining operation.
• Perform other duties as needed or assigned by leadership in support of Mountain Dining and resort operations.

Benefits

• Free passes for employees
• Employee discounted lift tickets for friends and family
• Free ski lessons
• Employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program
• Health Insurance
• Medical Insurance
• Dental Insurance
• Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed