General Manager, Expat Tax Services

H&R Block•Remote, MO

6d•$120,900 - $205,500•Remote

About The Position

The General Manager of Expat Tax Services is responsible for driving a dynamic, technology driven team that provides complex tax services for US Nationals living abroad. The scope of this role includes business strategy, tax preparation, client experience and support, training, P&L, and business development. The GM will lead a team of approximately 100 associates, including some located in India. This position ensures business objectives and goals are aligned to corporate strategy and drives performance to meet objectives.

Requirements

Bachelor’s degree in business administration, or related field. MBA preferred.
Ten (10) years of experience driving and achieving business results.
Five (5) years of leadership, P&L ownership and operational experience.
Experience developing strategy and long-term roadmaps.
Excellent partnership and synergy building skills.
Strong understanding and experience utilizing technology at a strategic level enhance the user experience.
Demonstrated strong communication, coaching, and interpersonal skills with the ability to work effectively with people at all levels of the organization.
Skilled in objective analysis and decision-making.

Nice To Haves

MBA preferred.

Responsibilities

Leads business operations for Expat Tax services focused on individual expats.
Build the growth strategy and establishes long-range plans to drive business results.
Influences the use of innovative, technology driven solutions that optimizes the client experience.
Partners with leadership throughout the organization to ensure alignment and optimization of existing or developing processes, products, etc.
Manages the P&L for the organization and is responsible for all budget planning and management.
Provide coaching and frequent, meaningful feedback to staff. Ensures staff development opportunities and progress toward the accomplishment of goals.
Helps design the overall client experience with our virtual assisted and DIY tax products.
Partner with IT to establish technology roadmap.
Partner with Marketing to establish our SEO/SEM go to market strategy.
Provides support and guidance to international HRB offices who work with expat clients.