General Manager/ District Manager

Five Star Parks & Attractions • Centreville, VA

3d • Onsite

About The Position

Five Star Parks & Attractions is seeking a General Manager for its family entertainment centers. This role is ideal for experienced casual dining operators looking for a career path with growth opportunities. As a General Manager, you will be responsible for the overall operations of the park, including P&L management, FOH and BOH operations, food and beverage, attractions, games, retail, parties, and corporate events. The role requires a strong presence on the floor, with over 70% of the shift spent interacting with guests and leading the team. The remaining 30% involves operational tasks such as forecasting, scheduling, ordering, and P&L reviews. You will report to a Regional VP of Operations who is invested in your career development.

Requirements

• Tenured. 5+ years as a GM or strong AGM/Senior AGM in casual dining, polished casual, family dining, fast casual, eat-ertainment, or hotel F&B.
• Multi-revenue-line experience is a real plus.
• Numbers-fluent. You can read a P&L, build a labor plan to the quarter-hour, defend a forecast, explain variance, and tell me your last unit's prime cost from memory.
• People-magnetic. Your former team members text you about how their kids are doing. Your old assistant managers ask when you're hiring.
• Standards-obsessed. You see the smudge on the glass and the chip on the plate. You also know how to coach the fix without making a federal case of it.
• Calm in chaos. Power outage, walk-in birthday of 40, line cook calls out, fire inspector pulls up, kart breaks down mid-race — you've got it.
• Available when it matters. Nights, weekends, holidays, and peak seasons (spring break, summer, the four weeks before Christmas).
• Tech-comfortable. POS (Aloha, Toast, Micros, NCR — pick your poison), scheduling (HotSchedules, 7shifts, UKG), inventory, and Microsoft 365.

Nice To Haves

• Multi-unit, multi-concept, or new-restaurant-opening experience.
• Casual dining brand pedigree (you know the playbook of running to brand standards at scale).
• F&B + entertainment combo experience (bowling, eat-ertainment, hotel resort, country club, or family entertainment center).
• ServSafe Manager and TIPS / state alcohol certifications in hand.
• Bachelor's in business, hospitality, or restaurant management — or a street MBA earned in 60-hour weeks.
• Experience integrating ERP, scheduling, and back-office systems through an acquisition or remodel.
• Bonus: redemption/arcade systems (Embed, Intercard, Sacoa).

Responsibilities

• Own a full P&L: revenue, food and beverage costs, labor, attractions revenue per cap, games per cap, prize cost, R&M, EBITDA.
• Build accurate forecasts and budgets. Defend variance. Find the basis points.
• Partner with corporate accounting on payroll accuracy, vendor invoices, and period-end close.
• Manage inventory across food, beverage, retail, redemption prizes, and game cards/wristbands.
• Recruit, hire, onboard, and develop a salaried management team and a 40–150+ hourly crew.
• Run a tight meeting cadence: daily pre-shift, weekly manager meeting, monthly business review, quarterly planning.
• Coach with specifics. Praise loudly, correct privately, document everything.
• Build a bench. We'll ask you about your next assistant manager promotion every single quarter.
• Walk the floor every shift like you're the GM and the guest at the same time.
• Own service recovery — fast, generous, on-brand, and on your watch.
• Hit secret shop scores, NPS, and Google review targets.
• Hold the standard Daily walk-throughs against Safe Clean Fun standards.
• Weekly audits. Monthly deep cleans. Quarterly safety drills.
• Oversee food safety (ServSafe), responsible alcohol service (TIPS or state-equivalent), and attraction safety protocols.
• Partner with the corporate Games & Amusements and Tech Services teams to keep attractions up and earning.
• Build the brand locally: You are the face of the park in your market — schools, leagues, chambers, youth sports, local press, the radio station that wants to do a remote.
• Partner with corporate Marketing and the Regional Director of Sales to drive group bookings, parties, and corporate events.

Benefits

• Competitive base + performance bonus tied to the lines you actually move (sales, prime cost, EBITDA, guest scores).
• Better hours than a restaurant — we close earlier most nights, and we're not the brunch business.
• Full benefits: medical, dental, vision, 401(k), PTO.
• Free play for you and your people.
• Real development — leadership training, cross-brand exposure, mentorship from operators who built this thing from the inside.
• A seat at the table at a private-equity-backed growth company that's still small enough that your work shows.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed