General Manager (CRE)

Cushman & Wakefield•Boston, MA

16d•Hybrid

About The Position

Responsible for the management of the Property Management staff as well as to oversee a significant portfolio or property and to serve as a point person on third-party relationships. This role provides overall property management leadership through the development and interpretation of policies and programs, coordination of information flow and property management strategy. It involves tracking budget variances, ensuring smooth recovery processes, and overseeing the billing process including payment of invoices and disbursement of funds. The position also monitors cash flow and cash requirements, oversees the preparation of reports and annual budgets, and supports prompt collection of management fees and reimbursements. A key aspect is maintaining the interface with third-party owners, ensuring contract compliance and accurate reporting, as well as resolving tenant relations issues and performing regular property inspections. The role also oversees construction projects with the Construction Manager, including approving contracts and invoices, and ensures compliance with all relevant policies, procedures, codes, regulations, and directives.

Requirements

Bachelor’s Degree in Business Administration or related discipline preferred
5+ years of real estate property management or related experience
CPM, RPA, or CSM designation
Possess real estate license
Strong knowledge of finance and building operations
Proven experience in management, evaluation, development, and motivation of subordinates
Ability to effectively manage a team of professionals, including both employees and vendors
Previous experience in analyzing and negotiating commercial lease and/or contract language
Advanced knowledge of Microsoft Office Suite

Responsibilities

Direct, coordinate, and exercise functional responsibility for property management business
Provide overall property management leadership through the development and interpretation of policies and programs, coordination of information flow and property management strategy
Provide direction and leadership to Property Management staff, promoting reasonable career paths associated with property management professionals
Track budget variances and ensure smooth recovery process
Oversee the billing process including payment of invoices and disbursement of funds
Monitor cash flow and cash requirements in conjunction with Property Manager to ensure efficient use of cash
Oversee preparation of reports, annual budget, and other documents for owner in accordance with the management agreement
Support prompt collection of management fees and reimbursements to overhead
Maintain interface with third-party owners, ensuring total contract compliance, and accurate and timely reporting
Resolve tenant relations issues to ensure their satisfaction
Perform regular property inspections with staff
Oversee construction projects with Construction Manager, including approving construction contract and invoices
Ensure compliance with Property Management Policies and Procedures, codes, regulations, and governmental agency directives