FCM - General Manager, Canada - Toronto, ON

Flight Centre•Ontario, ON

5d•CA$150,000 - CA$170,000•Onsite

About The Position

Step into a high-impact leadership role as General Manager – Canada with FCM Travel, where you’ll shape the future of corporate travel across the region. This is your opportunity to drive profitable growth, elevate client success, and lead a high-performing team in delivering FCM’s premium service proposition. You’ll play a critical role in expanding market share, embedding Meetings & Events, and strengthening FCM’s position as a trusted partner. If you are a commercially driven leader with a passion for operational excellence and people development, this role offers a powerful platform to make your mark.

Requirements

Proven leadership experience in corporate travel or a related industry
Strong commercial acumen with demonstrated P&L ownership
Deep knowledge of corporate travel (air, hotel, ground) and Meetings & Events
Experience driving revenue growth, client retention, and profitability
Strong stakeholder management and senior client relationship skills
Experience supporting sales efforts, including RFPs and client presentations
Proficiency in CRM systems, reporting tools, and financial systems
Demonstrated ability to lead cross-functional collaboration and operational excellence
Strong coaching, mentoring, and people development capability
Ability to manage competing priorities and drive high execution standards
Experience analyzing market trends and competitive positioning

Responsibilities

Lead and drive the strategic direction, financial performance, and operational excellence of the region
Deliver profitable revenue growth across managed travel, project travel, and Meetings & Events (M&E)
Champion and embed M&E as a key growth lever across the client base
Own regional operations, proactively identifying and resolving issues to protect client outcomes and profitability
Partner with internal and external stakeholders to deliver scalable, best-in-class client experiences
Collaborate across Account Management, Sales, Technology, Onboarding, and M&E to drive efficiencies and productivity
Lead commercial reviews, ensuring profitability, compliance, and long-term client value
Strengthen and grow senior client relationships, positioning FCM as a strategic partner
Develop and execute regional business plans aligned to revenue, profit, retention, and NPS targets
Support the sales function through pipeline development, client referrals, and participation in pitches and RFPs
Ensure CRM data accuracy and leverage insights to drive retention and commercial strategy
Monitor market trends and competitor activity to maintain FCM’s competitive edge
Lead, coach, and develop a high-performing team, fostering a culture of accountability and growth
Create a psychologically safe, inclusive, and high-performing team environment
Represent FCM at industry events to enhance brand presence and market credibility
Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.
Other duties and tasks as assigned
Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive

Benefits

Generous paid time off policy
Travel perks/discounts
Health & Wellness Programs and Employee Financial Wellness Services
National/International Award Nights and Conferences
Group benefits including extended health care, dental and vision, gender affirming care, fertility care
Insurance including life, AD&D, critical illness, long term disability
Employee Assistance Program
RRSP/RPP with matching
Tuition Reimbursement Program
Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
Global career opportunities in a network of brands and businesses