General Manager, Aviation Lounge 2
About The Position
Sodexo Live! is seeking a General Manager for a premium airport lounge located at Dulles International Airport (IAD). We are seeking a hospitality leader with a background in food and beverage within an upscale dining environment. Venues and events create exceptional moments and lasting memories. Sodexo Live! delivers hospitality services at airports, stadiums, arenas, convention centers, zoos, museums, and more—helping create unforgettable experiences for guests. Step into a dynamic leadership role where you’ll oversee multiple service lines, drive operational excellence, and lead high-performing teams to deliver exceptional client and guest experiences. You’ll serve as the strategic point of contact for our clients, ensuring all service standards are met while championing team development, financial performance, and continuous improvement. Accountable for managing people, setting direction and deploying resources; typically is responsible for performance evaluation, pay reviews and hire/fire decisions. Results are primarily achieved through the work of others and typically depend on the manager's ability to influence and negotiate with parts of the organization. Progression within Career Band reflects acquisition of broad technical expertise, business and industry knowledge, and process and people leadership capabilities. Accountable for business, functional or operational areas, processes or programs, which may include dotted-line or matrixed management.
Requirements
- Bachelor’s degree or equivalent experience
- 5 years of management experience
- 5 years of related experience
- Experience leading food service or multi-service operations, with a strong grasp of both front-line execution and strategic oversight
- Skillset to build and sustain high-performing teams, foster a positive workplace culture, and support employee retention
- Financial acumen, including budgeting, forecasting, and driving operational efficiencies that contribute to performance goals
- Excellent client relationship and communication skills, with a focus on service excellence and solution-oriented thinking
- A hands-on leadership style with a passion for delivering results, solving challenges, and driving continuous improvement across diverse service lines
Responsibilities
- Oversee multiple service lines
- Drive operational excellence
- Lead high-performing teams to deliver exceptional client and guest experiences
- Serve as the strategic point of contact for clients, ensuring all service standards are met
- Champion team development, financial performance, and continuous improvement
- Manage people, set direction, and deploy resources
- Conduct performance evaluations and pay reviews
- Make hire/fire decisions
- Influence and negotiate with parts of the organization
- Manage, mentor, and grow a diverse team of managers and frontline employees
- Achieve and exceed financial goals through effective planning and execution
- Bring creativity and innovation to everyday challenges across multiple service areas
- Gain exposure to strategic planning, resource management, and leadership development
Benefits
- Medical, Dental, Vision Care and Wellness Programs
- 401(k) Plan with Matching Contributions
- Paid Time Off and Company Holidays
- Career Growth Opportunities and Tuition Reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Manager
