General Manager, Airport Services

JSX•Dallas, TX

3d•$78,900 - $96,700•Onsite

About The Position

The General Manager (GM) is the single point of accountability for the entire station operation. The GM ensures safety, regulatory compliance, financial performance, and operational excellence across all verticals touching JSX at the station — including Hospitality, Maintenance (MX), Catering, Valet, and ground handling partners. The GM is the ultimate owner of the station, responsible for setting it up for success, driving effective execution, and ensuring continuous improvement in both the short and long term. They represent JSX to airport authorities, government agencies, and all external stakeholders, and they ensure that every operational partner performs to JSX standards. The GM leads through a team of Duty Managers, Supervisors, and (at mega stations) an Assistant General Manager, ensuring a reliable, joyful, and seamless experience for every Customer.

Requirements

5+ years of airport or airline operations experience
3+ years of management experience in airline or airport operations, including leading other leaders
5+ years of customer-facing service delivery experience
2+ years of supervisory experience
Proven track record of cross-functional leadership and managing multiple operational workstreams
Valid Driver’s License
Knowledge and understanding of FAA, TSA, DOT, ADA, and other regulatory requirements
Impeccable verbal and written communication skills
Working knowledge of MS Office and Google Business Solutions
Ability to manage station P&L, budgets, and financial performance
Cross-functional leadership capability across multiple operational verticals (Hospitality, MX, Catering, Valet)
Strong stakeholder and vendor management skills
Ability to maintain composure and make sound decisions under pressure
Keen sense of situational awareness and professional assertiveness
Ability to prioritize tasks and manage multiple competing priorities with a high degree of focus
Must be able to travel often (2–10 days per month)
Ability to lift up to 75 pounds
Intermittent physical activity including bending, reaching, lifting, and prolonged periods of standing
Ability to work a flexible schedule including early mornings, nights, weekends, and holidays
Participate in initial and random drug and alcohol screenings in accordance with DOT and FAA guidelines
Available 24/7 via phone, text, and email for operational escalations
High level of initiative and strong team-building skills

Nice To Haves

Bachelor’s degree in business management, aviation, or related field
5+ years of passenger airline experience in a leadership role
Prior experience managing third-party vendors (MX, Catering, Valet, FBO)
Experience with Safety Management Systems (SMS) and operational auditing
In-depth understanding of Navitaire/DCS/Astro systems
Thorough knowledge of all JSX policies and procedures
Solid understanding of the entire operation and functions of JSX departments
Fluent in English, verbal and written
Basic Requirements: Must be able to travel often (2–10 days per month)
Ability to lift up to 75 pounds
Intermittent physical activity including bending, reaching, lifting, and prolonged periods of standing
Ability to work a flexible schedule including early mornings, nights, weekends, and holidays
Participate in initial and random drug and alcohol screenings in accordance with DOT and FAA guidelines
Available 24/7 via phone, text, and email for operational escalations
High level of initiative and strong team-building skills

Responsibilities

Serve as the single point of accountability for the entire station — owning outcomes across Hospitality, MX, Catering, Valet, and all ground handling operations
Ensure all operational verticals are aligned, performing to standard, and delivering a unified customer experience
Manage the station as an integrated operation, proactively identifying and resolving cross-functional gaps before they impact the Customer or Crewmember experience
Act as the final decision-maker at the station level for operational, personnel, and vendor matters
Maintain 24/7 availability as the ultimate escalation point for the station
Be a champion for safety through accountability, awareness, and communication across all station teams and business partners
Ensure compliance with all FAA, TSA, DOT, ADA, CBP, and company regulations and protocols
Require that all Crewmembers and business partners conduct themselves in a manner that reflects JSX’s commitment to safety
Oversee, mitigate, and close all station safety reports and issues; lead or oversee risk assessments, safety audits, and investigations as needed
Ensure station compliance with JSX Safety Management System (SMS) and all applicable security standards
Own station P&L performance; manage and monitor budgets, labor costs, supply spend, and vendor costs to achieve financial targets
Audit station supply orders to ensure budget compliance and alignment with organizational mission
Review, approve, or deny expense reports from station leadership and ensure company credit card usage is within policy
Conduct ongoing needs assessments and provide timely budget recommendations to prevent operational capability deficits due to expansion or increased volume
Partner with Finance and Planning to deliver accurate forecasts and identify cost optimization opportunities
Develop and maintain relationships with all external stakeholders including airport authorities, FBOs, MX providers, catering vendors, valet partners, and regulatory agencies
Monitor the performance of all business partners and vendors against contractual requirements; commend and remediate as appropriate
Ensure station leaders are documenting vendor issues and praises for consistent tracking and follow-up
Represent JSX in local airport meetings, community engagements, and regulatory interactions
Negotiate and manage local service agreements and operational arrangements as delegated
Lead, inspire, and develop the station leadership team (ASGM, Duty Managers, Supervisors) to ensure execution and accountability
Guide and develop current station leaders to ensure they are ready to step into future leadership roles
Ensure full compliance with all JSX required training for all Crewmembers at the station
Recruit, hire, and onboard station leadership positions in alignment with company standards
Oversee the creation and maintenance of an environment where all Crewmembers at the station can thrive
Model JSX values and set the tone for station culture, engagement, and morale
Manage corrective actions, performance management, and staffing decisions (increases/decreases) for the station
Ensure outstanding operational performance through effective cross-functional leadership during day-to-day operations
Work with other operational and planning departments to monitor and maintain on-time performance, including D0 and A14 company goals
Lead the team to deliver superlative customer service through engagement, motivation, coaching, and leadership
Monitor and act on customer feedback, NPS scores, and hospitality scorecard metrics
Maintain awareness of issues identified in station meetings; ensure leadership acts on reported issues in an appropriate and timely manner
Provide strategic input to senior leadership on station performance, growth opportunities, and operational improvements
Assist the schedule planning and finance departments with future schedules to ensure adequate crewmember coverage and facility management
Support station openings, closures, and expansion initiatives as assigned
Identify and implement process improvements to enhance operational efficiency and customer experience
Extensive travel as required to complete projects and maintain relationships with airports, Crewmembers, and Customers
Ensure that a high standard is set with regard to the appearance of all assigned facilities, equipment, and business partner spaces
Coordinate facility maintenance, improvements, and equipment needs to support safe and reliable operations
Responsible for Risk Assessments as appropriate within the work environment. Corrects unsafe acts or conditions and ensures all reports are completed in a timely manner per company policy. Participates or leads investigations as applicable.
Ensures compliance with JSX Safety Management System (SMS) and all applicable safety standards and regulatory requirements.
May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate (emergencies, changes in workload, rush jobs, technical developments, etc.)