General Manager, Aircraft Fueling

SFO • CA-San Francisco, CA

5d • Onsite

About The Position

United Ground Express (UGE) is a subsidiary of United Airlines, operating as a separate employer providing ground handling services. This role is responsible for the day-to-day operational and financial performance of an assigned station, monitoring performance against plan and initiating corrective actions to improve results. The General Manager will also be responsible for maintaining station facilities, equipment, and professional appearance standards for all UGE employees. This position requires a willingness and ability to work beyond scheduled times due to irregular operations and/or business needs. The role involves performing periodic inspections on filters, pumps, valves, tanks, pressure controls, metering and gauging equipment, and company vehicles. The General Manager is responsible for compliance with Station controls and Internal Audit standards, and for investigating causes of accidents and recommending safety measures. In addition to operational duties, the role includes people leadership, setting a positive example, maintaining a positive work environment, and providing coaching and direction to the station team. Strong working relationships with other airlines, airport authorities, vendors, unions, and governmental authorities are essential. Responsibilities include interviewing, hiring, training, appraising performance, rewarding and disciplining employees, addressing complaints, and resolving problems. The General Manager will also manage the station budget, staffing forecasts, and resource requirements, ensuring product quality meets or exceeds standards and that all work is completed in a timely manner. Monitoring local vendor performance and preparing recommendations to improve efficiency are also key aspects of the role.

Requirements

• Proficiency in fueling commercial aircraft
• Minimum 2 years of Fueling or Airport Operations experience
• Strong understanding of ATA Spec 103, NFPA 407
• Ability to manage airport operations independently
• Ability to work in a dynamic, fast paced operational environment
• Analytical thinking, goal-oriented leadership, and service-oriented performance
• Strong communication and interpersonal skills
• Strong problem-solving skills and drive for excellence
• Organization and planning skills
• Strong leadership skills, with the ability to motivate and coach others
• Must be flexible to work all shifts and, when necessary, available 7 days a week / 24 hours a day, including holidays and weekends, to deal with any operational and /or unforeseen situations
• Must be at least 18 years of age
• Must possess a valid US driver’s license
• Must pass pre-employment color vision test
• Must pass pre-employment drug screen
• Must be comfortable working in all weather conditions
• Ability to communicate and interact with others in the English language, both oral and written
• Repetitive motions that may include the wrists, hands, and/or fingers
• Requires ability to use computers and other office equipment
• Requires ability to sit, stand and walk for extended periods of time
• Ability to lift up to 70lbs on a consistent basis
• Ability to pass all pre-screening clearances applicable to position qualifications

Responsibilities

• Responsible for day-to-day operational and financial performance of assigned station, monitoring performance against plan and initiating corrective actions to improve results
• Reviews data on incoming flights such as scheduled or estimated times of arrival/departure, destinations and down line station stops, to plan operation
• Responsible for maintaining station facilities, equipment, and professional appearance standards for all UGE employees
• Performs periodic inspections on filters, pumps, valves, tanks, pressure controls, metering and gauging equipment, company vehicles
• Responsible for compliance with Station controls and Internal Audit standards
• Investigates causes of accidents and recommends safety measures for preventing further occurrences
• Sets a positive, accountable example for station team to ensure excellent customer service
• Responsible for maintaining a positive work environment, strong employee relations, and collaborative relationships
• Provides coaching and direction to the station team to achieve operational goals
• Maintain strong working relationships with OAL / airport authorities / vendors / union / governmental authorities (FAA/TSA/CBP)/internal divisions
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints, resolving problems, and ensuring employees successfully complete company's training program
• Manages the station budget, staffing forecasts and resource requirements
• Ensure through definitive methods that product meets or exceeds quality standards set forth; ensure all work is completed in a timely manner, contributing to an efficient operation, while projecting a professional image
• Monitor local vendor performance including GSE maintenance, janitorial, etc.
• Prepares and submits recommendations designed to improve efficiency of fueling services

Benefits

• Flight privileges: Our employees and their families can fly anywhere in the world on stand-by across United Airlines’ amazing global network.
• Discount Program: 20% off for flight tickets with United Airlines
• Vacation, Sick Time, and Floating Holidays
• Access to Medical Plan Options including PPO, Dental, Vision, Personal Accident, and Life Insurance
• Flexible Spending Accounts, Long Term Disability, 401(k)
• Paid Training
• Paid parking or transportation assistance
• Participation in the UGE annual incentive plan

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed