General Manager 4 - Food

Sodexo•Boston, MA

11d•Onsite

About The Position

General Manager 4 – FoodLocation: Beth Israel Deaconess Medical Center (East Campus) | 185 Pilgrim Rd, Boston, MA The General Manager 4 – Food is the senior onsite food services leader responsible for directing all aspects of a large, complex healthcare dining operation at Beth Israel Deaconess Medical Center. This role provides strategic and operational leadership to deliver exceptional patient, retail, and hospitality dining experiences while ensuring financial performance, regulatory compliance, and alignment with Sodexo standards and values. The General Manager 4 is accountable for achieving operational excellence, meeting or exceeding financial targets, and creating a positive, inclusive workplace culture that supports high employee engagement and superior customer satisfaction. This position requires a hands-on, visible leader with strong business acumen, healthcare food service expertise, and the ability to manage complexity in a fast-paced, mission-driven environment. At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide. Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

Requirements

Proven success managing at least 5 managers, large teams, and multiple service lines.
Extensive food service management experience, preferably in healthcare or complex, multi‑unit environments.
Strong financial acumen with demonstrated budget responsibility
Proficiency with Sodexo food management, reporting systems, and standard operational tools (or comparable systems).
Strong HR experience with focus on compliance, performance evaluations, and disciplinary responsibility
Minimum Education Requirement - Bachelor’s Degree or equivalent experienceMinimum Management Experience – 5 yearsMinimum Functional Experience – 5 years

Nice To Haves

Operations background or Certified Dietary Manager (CDM) or similar credential (where applicable).

Responsibilities

Provide overall leadership and direction for all food service operations, including patient dining, retail venues, catering, and hospitality services.
Ensure consistent delivery of high‑quality food, service, and presentation that meets Sodexo standards and client expectations.
Implement strategies to improve revenue, manage labor and food costs, and optimize operational performance.
Ensure accurate use of Sodexo financial and food management systems, reporting, and controls.
Ensure full compliance with all federal, state, and local regulations, including food safety, sanitation, and workplace safety standards.
Maintain readiness for audits, surveys, and regulatory inspections.