General Maintenance

Star Casino•Mahnomen, MN

1d•Onsite

About The Position

This position is responsible for meeting the needs of guests and team members by ensuring the cleanliness of Shooting Star. In all interactions, the position is responsible for providing STAR Experience to guests and fellow team members a first priority. Shooting Star Casino team members will always deliver excellent guest service to our guests and fellow co-workers. Our Star Service expectations include being: WELCOMING – Make every person feel invited and accepted PROACTIVE – Anticipate Guest needs UNIQUE – Create a one-of-a-kind experience at every opportunity RESOURCEFUL – Resolve the need COMPLETE – Take care and close. Performs general custodial services to clean and maintain the entire casino, hotel, Manitok Mall common areas, and other areas when called for (i.e.: The Golden Eagle Bingo Lodge) to provide a sanitary environment for guests and Team Members of Shooting Star. Cleans, polishes, and sanitizes all ceilings, windows, walls, floors, fixtures, slot machine bases, public restrooms, etc. Maintains the cleanliness of hallways, lobbies, lounges, stairwells, corridors, elevators, locker rooms, etc. Empties and cleans waste containers, disposes of trash and cardboard. Refers to Daily and Major Book check-off lists for additional duties. Performs industrial custodial services cleaning floors and furniture of the entire casino, hotel, Manitok Mall common areas, and other areas. (i.e.: The Golden Eagle Bingo Lodge) to provide a sanitary environment for guests and Team Members of Shooting Star. Operates industrial cleaning equipment (i.e.: extractors, buffers, man lifts, etc.). Extracts carpeted areas and upholstered furniture. Performs strip and seal procedures on hard floors using equipment and chemicals. Notifies shift lead of necessary repairs need for equipment and facility. Maintain all safety rules and regulations in according to the Shooting Star policy and procedures. Knowledge of what SDS (Safety Data Sheets) are and where they are located. Maintain that the proper personal protective equipment is utilized at all times to include but not limited to gloves, eye/ear protection, shoes, harness/belts, etc. Listens and responds to guest concerns to maintain a high level of guest satisfaction. Answers guest’s questions or refers guests to the appropriate department. Performs other duties and responsibilities as required or assigned.

Requirements

High school diploma or general education degree (GED); or minimum of 3 months related experience and/or training.
Knowledge of and ability to read, write, and comprehend simple instructions, correspondence, and memos.
Knowledge of basic math skills in two- or three-digit numbers.
Ability to perform math skills using units of American currency, weights, and measures.
Ability to apply common sense understanding to carry out instructions furnished in written, spoken, or diagram form.
Ability to effective present information to both guests and Team Members one-on-one or small group situations.
Ability to listen and answer a variety of customer questions or complaints.
Ability to continuously stand.
Ability to handle objects, tools, and/or controls.
Ability to frequently reach with hands and arms.
Ability the occasionally stoop, crouch, or squat.
Ability to occasionally kneel.
Ability to occasionally crawl.
Ability to frequently bend.
Ability to frequently twist.
Ability to frequently reach at or above shoulder.
Ability to continuously balance.
Ability to continuously push, pull, carry or lift up to 10 pounds.
Ability to frequently push, pull, carry or lift up to 20 pounds.
Ability to rarely push, pull, carry or lift up to 50 pounds.
Ability to team lift.
Ability to focus, and recognize depth perception.
Ability to hear.
Ability to speak.
Ensures the strictest of confidentiality at all times.

Nice To Haves

Prefer 6 months related experience.
Must meet licensing requirements as prescribed by the Tribal State Compact for Gaming.
Ability rarely climb ladders.
Ability to continuously work around crowds, and among large groups of people.

Responsibilities

Performs general custodial services to clean and maintain the entire casino, hotel, Manitok Mall common areas, and other areas when called for (i.e.: The Golden Eagle Bingo Lodge) to provide a sanitary environment for guests and Team Members of Shooting Star.
Cleans, polishes, and sanitizes all ceilings, windows, walls, floors, fixtures, slot machine bases, public restrooms, etc.
Maintains the cleanliness of hallways, lobbies, lounges, stairwells, corridors, elevators, locker rooms, etc.
Empties and cleans waste containers, disposes of trash and cardboard.
Refers to Daily and Major Book check-off lists for additional duties.
Performs industrial custodial services cleaning floors and furniture of the entire casino, hotel, Manitok Mall common areas, and other areas. (i.e.: The Golden Eagle Bingo Lodge) to provide a sanitary environment for guests and Team Members of Shooting Star.
Operates industrial cleaning equipment (i.e.: extractors, buffers, man lifts, etc.).
Extracts carpeted areas and upholstered furniture.
Performs strip and seal procedures on hard floors using equipment and chemicals.
Notifies shift lead of necessary repairs need for equipment and facility.
Maintain all safety rules and regulations in according to the Shooting Star policy and procedures.
Knowledge of what SDS (Safety Data Sheets) are and where they are located.
Maintain that the proper personal protective equipment is utilized at all times to include but not limited to gloves, eye/ear protection, shoes, harness/belts, etc.
Listens and responds to guest concerns to maintain a high level of guest satisfaction.
Answers guest’s questions or refers guests to the appropriate department.
Performs other duties and responsibilities as required or assigned.