General Maintenance Technician

River Terrace Inn, a Noble House Hotel • Napa, CA

11d • Onsite

About The Position

This position assists the Director of Engineering to keep all equipment in good repair with minimum downtime by providing day-to-day maintenance of the hotel. Complete maintenance work orders from all departments on a timely basis by following hotels standard operating procedures. Continually work towards and support the improvement of engineering service to guests, other departments, and staff. The Noble House Hotels & Resorts philosophy emphasizes "location, distinction, and soul." Our properties are not a "one-size-fits-all." And neither are our team members. What makes us The River Terrace Inn Hotel lies within our team. We are a group of individuals that share a passion for hospitality. We let our personalities shine and we like to have fun. At River Terrace Inn, we take pride in supporting our initiatives towards Diversity, Equity, Inclusion and Accessibility. We have established a hotel committee to bring together a variety of thoughts, perspectives, and expressions – and we would love for you to share yours with the team! Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities, and job performance.

Requirements

• High School Diploma or GED.
• Minimum 2-3 years of facilities maintenance, hotel engineering, or related experience.
• Working knowledge of: HVAC systems, Plumbing, Electrical systems, Carpentry, Painting and drywall repair, General building maintenance.
• Ability to lift up to 50 pounds and perform physically demanding work.
• Ability to work flexible schedules including evenings, weekends, and holidays.

Nice To Haves

• Previous hotel engineering experience.
• Technical certifications related to HVAC, electrical, plumbing, or building maintenance.
• Experience supervising or leading a team.
• Knowledge of preventative maintenance software systems.

Responsibilities

• Perform routine maintenance and repairs throughout the hotel, including guest rooms, public areas, back-of-house spaces, and exterior grounds.
• Troubleshoot and repair plumbing, electrical, HVAC, mechanical, painting, carpentry, and general building systems.
• Complete preventative maintenance tasks according to departmental schedules and brand standards.
• Respond promptly to maintenance requests and guest service calls.
• Conduct regular inspections of hotel facilities and identify necessary repairs.
• Maintain tools, equipment, and work areas in a clean, safe, and organized condition.
• Ensure all maintenance work complies with applicable safety regulations and hotel policies.
• Serve as the primary backup to the Chief Engineer.
• Assist with daily department planning and prioritization of maintenance activities.
• Provide direction and support to maintenance staff as needed.
• Monitor work order completion and ensure timely follow-up.
• Communicate facility issues and operational concerns to hotel leadership.
• Assist in training new maintenance team members on departmental standards and procedures.
• Assume leadership responsibilities for the Engineering Department when the Chief Engineer is off-property, unavailable, on vacation, or otherwise unable to perform departmental duties.
• Prioritize and assign daily work orders.
• Coordinate emergency repairs and facility responses.
• Serve as the primary engineering contact for hotel leadership.
• Coordinate with vendors and contractors as needed.
• Ensure all life-safety systems remain operational.
• Communicate major maintenance issues and operational impacts to hotel management.
• Maintain departmental productivity and service levels.
• Interact professionally and courteously with guests at all times.
• Respond quickly and effectively to guest maintenance concerns.
• Maintain guest privacy and confidentiality while working in occupied rooms.
• Support the hotel's commitment to exceptional hospitality and guest satisfaction.
• Complete assigned work orders accurately and efficiently.
• Maintain guest rooms and public spaces in excellent condition.
• Demonstrate strong troubleshooting skills and proactive problem prevention.
• Adhere to all hotel and safety standards.
• Actively support the Chief Engineer in achieving departmental goals.
• Demonstrate ownership and accountability for department success.
• Lead by example through professionalism, work ethic, and teamwork.
• Effectively manage department operations in the Chief Engineer's absence.
• Respond to guest requests promptly and professionally.
• Minimize guest disruptions during repairs.
• Consistently support positive guest experiences.
• Maintain clear communication with hotel leadership and operational departments.
• Keep accurate records of completed work and ongoing projects.
• Escalate significant issues immediately and appropriately.
• Follow OSHA, local, state, and company safety requirements.
• Ensure compliance with life-safety standards and emergency procedures.
• Identify and address safety concerns proactively.

Benefits

• Competitive wages
• Pay on Demand
• 401k savings plan (eligible after 90 days of employment)
• Free daily family meal
• Noble House Team Member and Family & Friends Rate discount Program at Noble House properties

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED