General Maintenance Manager (Multi-Family Housing)

Pratum Companies•Washington, DC

3d•Hybrid

About The Position

The General Maintenance Manager oversees all maintenance, in-house and contract repair work at several affordable housing multi-family properties and scattered sites in Northern Virginia, Maryland, D.C., and the surrounding areas. This role takes a portfolio manager’s approach to ensure systematic, comprehensive and consistent processes and practices across the portfolio, ensuring safe, clean and orderly environments with optimum curb appeal, excellent property condition with a concern for sustainable practices and products in a cost-effective manner. The manager ensures compliance and readiness for periodic inspections and site visits by a wide range of investors, agencies and other partners such as HUD (INSPIRE) and state/local entities. They establish and implement a consistent, effective Preventive Maintenance program across the portfolio and work with the single owner/client, including support and collaboration with development, asset management and Pratum leadership. The role demonstrates outstanding leadership, customer service and communication skills that contribute to an environment characterized by professionalism, teamwork and mutual respect for staff and residents alike, setting an example for site staff in matters of attitude, appearance and demeanor.

Requirements

10+ years related technical, multi-family and multi-site residential maintenance experience required, including 5+ years of staff supervisory/management experience
Ensures that all maintenance activities comply with relevant regulations, including those related to affordable housing (INSPIRE), safety, and environmental protection
At least 5 years of INSPIRE/REAC Inspection experience.
Strong knowledge of building systems and construction methods, including mechanical, plumbing, roofing, HVAC, electrical and elevators in high-rise, mid-rise and garden style communities, experience to include a strong understanding of complex central plant mechanical systems (cooling towers, heat exchangers, boilers, chillers, pumping systems, BAS) and site life safety systems (fire panel, wet/dry sprinklers, generators, etc.) and elevator maintenance
Experience with INSPIRE/REAC Inspections
Outstanding computer skills required, including proficiency with Microsoft Office suite (Word, Excel, Project, PowerPoint, etc.), Yardi, internet knowledge and ability to research
Outstanding reading and writing skills required (fluency in English), along with prior experience in interpreting building schematics, blueprints, design and construction documents, writing policies, etc.
Ability to evaluate contractor proposals for feasibility and cost reasonableness
Outstanding interpersonal, communication and speaking skills required
Ability to collaborate with others, deliver presentations, and build relationships at all levels, including maintenance employees, on-site management, property ownership and corporate staff
Extensive experience and familiarity with affordable housing requirements (HUD, INSPIRE/REAC etc.), including serving in a lead capacity with preparation and compliance
Knowledge of laws and standards that apply to property management, such as Fair Housing Laws, Landlord-Tenant Law, OSHA Standards, local and state building codes
Strong leadership, drive and initiative
Outstanding organizational planning and time management skills, including the ability to manage and prioritize multiple projects and priorities
Strong attention to detail
Adept at leading projects, managing deliverables, pulling teams together and facilitating effective collaboration to achieve successful outcomes
While performing the duties of this job, the employee must frequently lift and/or move up to 50 pounds independently and occasionally move up to 100 pounds or more with assistance.
Must have reliable transportation, unrestricted driver’s license and insurance, and ability to meet both attendance/punctuality requirements as well as travel between work sites that are geographically distributed in the Ft. Lauderdale and Ft. Myers metropolitan areas

Nice To Haves

Vocational/Technical diploma desired, along with industry/technical certifications (e.g. HVAC, EPA, etc.); bachelors’ degree preferred

Responsibilities

Regularly and for specific events, such as annual inspections, apartment turnovers, etc., conduct and manage inspections of Site, Building and Units of the property to identify maintenance issues and schedule work needed
Supervise capital projects as needed
Coordinate with Regional Property Manager and ownership on other special projects for this property portfolio
Permit expediting and coordination as needed
Evaluate properties and teams and make recommendations to property and regional managers
Manage and assist all aspects of the maintenance budget and cost control processes including staff and outside contractors, material, equipment and tool inventories, major capital improvements and planning
Stay up-to-date and incorporate industry standards in the utility consumption management and application programs as well as appliances, heating and water plant replacement
Effectively utilize Yardi or other applicable utility management system resources
Access Yardi to pull reports and make ready reports
Prioritize safety and be knowledgeable of OSHA and EPA regulations (MSDS etc.) associated with products/equipment used in the work of the maintenance department
Be aware of any hazards known or found to be present on properties in an effort to maintain a safe environment for residents, staff and visitors
Develop, implement, maintain and train all Emergency and Disaster Plans, Integrated Pest Management, Environmental Hazards and all Safety related procedures and policies
Support procurement and performance services related to maintenance, including, but not limited to, vendor service and general contracts, such as waste disposal, preventive maintenance, pest management, capital projects and repairs at the sites and all associated equipment in a safe and workmanlike manner in accordance with company policies and procedures
Responsible for managing and planning all periodic inspections and recurring work orders with special emphasis on the preventive maintenance needs of the properties
Responsible for planning, scheduling, coordinating, and implementing preventive maintenance; maintaining reports and logs relative to replacement and maintenance with warranty dates and serial numbers for HVAC equipment, appliances, vehicles, large power tools and equipment, and all major capital improvements such as carpet and roofing replacement
Establish systems and processes for sites to manage and protect electronic and physical as-built drawings, warranties, system maintenance and product documentation, and operations and maintenance manuals, including familiarizing oneself with all the components of the properties as well as the technical ability of staff
Be thoroughly knowledgeable of and supportive of company policy relating to key personnel, including, but not limited to, evaluating, providing performance feedback, recruiting, training and development of staff
Review and manage shop and maintenance/storage areas for organization and safety compliance
Perform quarterly audits of emergency systems and maintenance logs
Conduct and document structured quarterly physical inspections of all properties
Contribute to long-term capital improvements planning, including review of Property Critical Needs Assessments (PCNAs), both interior and exterior
Partnering collaboratively with Community Managers, Maintenance Supervisors, Regional Property Managers and others in the supervision of on-site maintenance and other technical staff
Other position-related jobs, duties, tasks, responsibilities, projects and assignments as directed by management