General Maintenance Engineer

Proper Hospitality Careers • Austin, TX

3d • Onsite

About The Position

The General Maintenance Engineer supports daily hotel operations by responding to guestroom maintenance requests, inspecting guestrooms and property areas, completing preventive maintenance and work orders, and carrying out minor repairs and improvement projects. The role performs basic HVAC, electrical, plumbing, door-hardware, and general property maintenance within applicable qualifications and safety requirements. It also involves monitoring building automation system conditions, recognizing equipment or system abnormalities, and promptly communicating significant issues to Engineering management.

The engineer responds to urgent maintenance requests and building emergencies, follows hotel safety and emergency protocols, and coordinates with Engineering management, Security, contractors, and other hotel departments as needed. The position requires professional communication with guests and colleagues, accurate maintenance records and work-order updates, effective prioritization, and clear shift handoffs. The role is based at Austin Proper Hotel and Residences, a luxury hotel in downtown Austin.

Requirements

• Basic working knowledge of HVAC, plumbing, electrical, and general building maintenance.
• Ability to troubleshoot and resolve common guestroom maintenance concerns.
• Basic computer proficiency, including email, digital work orders, and maintenance management software.
• Strong verbal communication and interpersonal skills.
• Ability to work independently and collaboratively in a team environment.
• Strong organizational skills, attention to detail, and a proactive approach to problem-solving.
• Ability to identify mechanical equipment deficiencies and communicate concerns promptly.
• Ability to perform maintenance and repairs within applicable qualifications and safety requirements.

Nice To Haves

• At least one year of maintenance experience in a hotel environment, preferably at a full-service or luxury property.
• Bilingual communication skills in English and Spanish.
• Familiarity with commercial mechanical equipment and hotel preventive maintenance programs.
• Familiarity with commercial building control systems, including Trane Tracer or similar platforms.

Responsibilities

• Respond promptly and professionally to guestroom maintenance requests while minimizing disruption to guests.
• Inspect guestrooms, public areas, mechanical rooms, and building equipment daily.
• Complete preventive maintenance tasks, assigned work orders, and minor improvement projects.
• Identify equipment deficiencies, unusual operating conditions, and maintenance concerns; promptly communicate significant findings to Engineering management.
• Provide accurate updates on repair progress, equipment status, and outstanding requests.
• Perform basic HVAC troubleshooting and maintenance, including replacing air filters, actuators, and thermostats.
• Perform basic electrical troubleshooting and minor repairs within applicable qualifications and safety requirements; replace light bulbs and troubleshoot basic lighting and control issues.
• Perform basic plumbing repairs and fixture replacements, troubleshoot minor plumbing issues, and assist with leak investigations.
• Perform minor locksmith-related repairs and adjust or replace malfunctioning door locks, latches, and associated hardware.
• Support minor repairs throughout guest rooms, public spaces, and operational areas; maintain clean, organized, and safe work areas and care for Engineering tools and equipment.
• Review building automation system equipment conditions, temperature readings, alarms, and system status; recognize abnormal behavior and report it to Engineering management.
• Respond to urgent maintenance requests and building emergencies, including fire alarm panel trouble conditions, water leaks, HVAC failures, and plumbing emergencies, within authorized responsibilities.
• Follow safety procedures, emergency response protocols, and hotel operating standards; proactively report potential safety concerns.
• Coordinate with Engineering management, Security, outside service providers, and contractors when support is required.
• Communicate professionally with guests, coworkers, vendors, and hotel leadership and collaborate with other hotel departments.
• Maintain accurate maintenance records, document findings, update work orders, and provide thorough shift handoffs.
• Prioritize multiple assignments while maintaining quality and efficiency.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed