Eastern Region

The Hartford•San Antonio, TX

1d•$62,400 - $127,200•Hybrid

About The Position

The General Liability Litigation Senior Claim Representative or Consultant is accountable for delivering superior customer service and successfully investigating, reserving, recommending and implementing strategies to resolve claims consistent with corporate claim standards, policies and procedures and statutory, regulatory and ethics requirements. The selected candidate will partner with Staff Legal and outside counsel to resolve General Liability cases including: Premise Liability, Operations Claims, Product Liability, Professional Claims, Advertising Injury claims, Homeowner Liability, Employment Liability exposures and others.

Requirements

2 to 5+ years relevant experience managing general liability claims strongly preferred
Technical expertise in managing claims of high complexity
Strong computer proficiency in utilizing software programs
Excellent communication skills, oral, written, collaboration and negotiation
Excellent time management and organizational skills
Effective customer service skills
Adept at managing conflict as an opportunity to listen and share information while negotiating a win/win outcome that supports The Hartford's and the claimant’s best interests
Leader among claim handlers providing advanced expertise to teammates in solving problems
College degree preferred or 5+ years relevant work experience required
Consistent high level of performance and achievement over career span
State required certification exams and adjusting licenses
JD, SCLA or CPCU designation a plus
high speed broadband internet service is required, we do not recommend or support DSL, wireless, WIFI, Hotspots, Fiber without a modem and Satellite
Internet provider supplied modem/router/gateway is hardwired to the Hartford issued computer with an ethernet cable
minimum upload/download speeds of 10 Mbps/75 Mbps will be required
As a condition of your employment, you must obtain and maintain a State Adjuster's License to process Property & Casualty Insurance Claims in the states supported by your office. Continued employment with The Hartford is contingent upon the successful passage of the Licensing exam(s) within 30 business days from the completion of the licensing training.

Nice To Haves

JD, SCLA or CPCU designation a plus

Responsibilities

Plan, recommend, reserve and execute file strategies including investigation, valuation, disposition and settlement of assigned claims, in a manner consistent with corporate claim settlement policies and procedures, and statutory, regulatory and ethics requirements
Properly assess the exposure of assigned claims. Plan and organize, establish priorities, anticipate issues, determine realistic completion dates, know and communicate the status of assignments, appropriately manage vendors
Develop advanced functional knowledge to appropriately interpret and apply insurance coverage. Develop technical and jurisdictional expertise
Maintain current knowledge of claim loss cost management initiatives, and utilize them appropriately and in a manner consistent with company practices and procedures
Identify and properly mitigation, subrogation, and other recovery opportunities
Maintain dedication to meeting or exceeding expectations and requirements of internal and external customers
Obtain first-hand customer information; use it for improvements in products and services
Establish and maintain effective relationships with customers, gaining their trust and respect. Demonstrate diplomacy and tact to effectively avoid or diffuse high-tension situations
Utilize verbal and numerical critical thinking skills to gather information, apply sound reasoning and draw appropriate conclusions; make sound decisions based upon mixture of analysis, experience and judgment
Accurately resolve complex coverage and compensability issues
Possess the ability to investigate, evaluate and negotiate highly complex claims to appropriate disposition
Possess superior analytical and critical thinking skills; expert knowledge of complex medical terms, excellent time management abilities
Possess the advanced technical knowledge to properly reserve highly complex claims
Properly apply statutory laws and regulations of applicable jurisdiction
Demonstrate advanced expertise to utilize claim management practices to effectively manage loss costs
Expertly contribute to loss cost management by recognizing potential for Subrogation and Special Investigation
Support and help create a team environment that celebrates diversity and inclusion
Support and assist in building a high performing team with diverse characteristics, where individual differences are valued
Build appropriate rapport and constructive and effective relationships with people inside and outside the organization