General Liability Claim Representative - Buffalo, NY
About The Position
When life throws curveballs - storms, accidents, unexpected challenges - YOU become the beacon of hope that guides our customers back to stability. At Travelers, our Claims Organization isn't just a department; it's the beating heart of our promise to be there when our customers need us most. As a Claim Rep, you will be responsible for managing, evaluating, and processing claims in a timely and accurate manner. In this detail-oriented and customer focused role, you will work closely with insureds to ensure claims are resolved efficiently while maintaining a high level of professionalism, empathy, and service throughout the claims handling process.
Requirements
- One-year bodily injury liability claim handling experience, or one year of liability claim experience, or successful completion of Travelers Claim Representative training program.
Nice To Haves
- Bachelor’s Degree.
- Three years of experience in insurance claims, preferably General Liability claims.
- Experience with claims management and software systems.
- Strong understanding of insurance principles, terminology with the ability to understand and articulate policies.
- Strong analytical and problem-solving skills.
- Proven ability to handle complex claims and negotiate settlements.
- Exceptional customer service skills and a commitment to providing a positive experience for insureds and claimants.
Responsibilities
- Provide quality claim handling of General Liability claims including customer contacts, coverage, investigation, evaluation, reserving, negotiation, and resolution in accordance with company policies, compliance, and state specific regulations.
- Communicate with policyholders, claimants, providers, and other stakeholders to gather information and provide updates.
- Determine claim eligibility, coverage, liability, and settlement amounts.
- Ensure accurate and complete documentation of claim files and transactions.
- Identify and escalate potential fraud or complex claims for further investigation.
- Coordinate with internal teams such as investigators, legal, and customer service, as needed.
- In order to perform the essential functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements. Generally, license(s) must be obtained within three months of starting the job and obtain ongoing continuing education credits as mandated.
- Perform other duties as assigned.
Benefits
- performance-based cash incentive awards
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
