General Liability Claim Adjuster

Westgate Resorts•Ocoee, FL

1d•Onsite

About The Position

Westgate Resorts is seeking a seasoned insurance adjuster with experience in General Liability Claims. In this role, you will manage a diverse portfolio of general liability claims, including claims in litigation, from first notice of loss through resolution. You will work closely with defense counsel, the Sr. VP of Risk Management, and cross-functional teams to protect company interests, reduce exposure, and drive fair, strategic claim outcomes. This is an opportunity to directly influence risk reduction and contribute to a culture of continuous improvement.

Requirements

Five plus years of experience adjusting General Liability claims, including litigated files
Thorough understanding of policy language, exclusions, claims practices, and ISO forms
Excellent analytical, negotiation, and communication skills
Strong prioritization, organization, and time-management abilities
Ability to work independently, collaborate with counsel, and drive cases to resolution
Alignment with our company values: Integrity, Passion, and Work Ethic
Valid Florida 6-20 Adjuster’s License
Minimum of three years’ experience managing general liability claims
High school diploma or GED
Reliable transportation

Nice To Haves

Bachelor’s degree
AICPCU coursework (AIC, ARM, CPCU)
Industry-specific continuing education

Responsibilities

Manage general liability claims from initiation to resolution, while ensuring compliance with company policies and industry regulations
Conduct detailed investigations into each claim to gather evidence, assess liability, and determine the extent of damages
Collaborate with defense counsel and leadership to develop litigation strategies, evaluate exposure, and negotiate settlements
Prepare files for mediations, hearings, trials, and settlement conferences; attend proceedings as the company representative
Analyze reserves, prepare settlement evaluations, review medical records and bills, and make recommendations for represented and litigated cases
Identify subrogation opportunities and implement strategies to mitigate future losses
Participate in Resort Safety meetings and support initiatives that improve safety and reduce claim frequency
Ensure compliance with policy language, ISO forms, internal programs, and industry standards

Benefits

Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
Paid Time Off – Vacation, Sick, and Personal Time to Recharge
Paid Holidays
401(k) with Generous Company Match to Support Your Future
Daily Pay – Access Your Earnings When You Need Them
Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
Wellness Programs to Support Your Well-Being
Flexible Spending Accounts (FSA)
Tuition Assistance to Help You Grow Your Career
Military Leave
Employee Assistance Program (EAP) – Support When You Need It Most
Life, Disability, Accident, Critical Illness, and Hospital Insurance
Pet Insurance for Your Furry Family Members
Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
Low-Cost Gym Membership
NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents
Career Growth and Advancement Opportunities
Community Involvement – Give Back and Make an Impact