General IT Support Services

Cynet Systems•Frankfort, KY

About The Position

Provide IT and operational support for systems related to driver licensing, vehicle registration, and remote issuance services. Troubleshoot system, application, and workflow issues while ensuring compliance with licensing regulations and operational requirements. Support both central and regional offices with technical assistance, process improvements, and user guidance.

Requirements

Strong communication, interpersonal, and customer service skills.
Ability to work independently as well as in a team environment.
High level of accountability, professionalism, and flexibility.
Willingness to travel, including overnight stays.
Minimum of 2 years of computer technology experience.
Ability to learn and interpret driver licensing systems, laws, and policies.
Strong organizational skills and task-oriented mindset.

Nice To Haves

Technical troubleshooting and IT support.
Data analysis and problem-solving.
Customer service and stakeholder interaction.
Process improvement and system optimization.
Strong organizational and multitasking abilities.

Responsibilities

Provide IT and software troubleshooting support to central and regional offices.
Support systems used for driver licensing, vehicle registration, and remote issuance operations.
Diagnose system issues, identify root causes, and implement effective resolutions.
Monitor system performance and ensure timely processing of applications.
Analyze recurring technical issues using logs, reports, and transaction data.
Assist users with system access, credentials, and operational support.
Maintain and update division website content.
Participate in technical meetings and support system enhancements.
Assist with database management and back-office system operations.
Advise applicants on driver licensing processes, laws, and policies.
Distribute communications and support administrative functions.
Recommend process and system improvements to management.
Support performance tracking, goal alignment, and conflict resolution.
Perform additional duties as assigned.