General Clerk

Alliance Ground International•Carolina, PR

About The Position

The General Clerk III duties involve a wide range of support activities inside our operations, from coordinating meetings to maintaining our employee database to assisting with recruiting and payroll activities. An important part of this role will be to act as the liaison between operational management and employees, ensuring smooth communication and prompt resolution of requests and questions. Works with management to ensure applicable safety and quality standards are met. Maintains as well as up-dates company’s and customer manuals and documentation. Develops and maintains good relations with customers and airport authorities. Will liaise with other members of management team to handle request and queries of Senior and executive management. This position uses some subject-matter knowledge and judgment to complete assignments consisting of numerous steps varying in nature and sequence. The General Clerk III selects from alternative methods and refers problems not solvable by adapting or interpreting substantive guides, manuals, or procedures. Must be able to work independently and as part of a team.

Requirements

Must have 3 to 5 years of prior General Clerk II or Administrative Assistant experience required
Must possess the ability to read, write, fluently speak and understand the English language.
Must meet all requirements to receive required airport SIDA badge and Customs Seal, including successful completion of a background check and ten-year work history.
Superior interpersonal and communication skills.
Advanced decision making and time management skills required.
Advanced Microsoft office skills (Excel, Word, and Outlook).
Detail oriented, strong analytical skills, ability to detect inconsistencies in data, and ability to work with minimal supervision.
Excellent organizational skills with attention to detail and ability to multi-task
Must be dependable, able to follow instructions, respond to management direction, and must be able to improve performance through management feedback
Ability to deal with conflict
Knowledge of office management systems and procedures preferred
Working knowledge of office equipment, like printers and fax machines
Employee must be internet savvy.
High school diploma or GED required.
Must be 18 years of age or older.

Nice To Haves

Bi-lingual is preferred (Spanish/English).
Experience with social media recruiting preferred
Associate degree preferred
Previous aviation industry experience preferred.

Responsibilities

Provide clerical and administrative support to location management team
Setting up appointments, scheduling meetings, distributing reports and managing the correspondence between the office and location management
Manage the front desk and lobby area, greet and assist general public with all inquiries & controlling traffic through the office
Answer and properly route phone calls, recording messages when necessary
Answering customer questions, providing information, taking and processing orders and addressing complaints
Answering phone calls and calling customers and vendors to follow up on appointments and deliveries
Coordinate and set up company meetings, luncheons, presentations, etc.
Plan meetings and take detailed minutes.
Maintains accurate and up-to-date personnel files, records, and documentation.
Ensure that all required documents are collected and filed appropriately.
Process documentation and prepare reports relating to personnel activities (staffing, recruitment, training, performance evaluations etc)
May assist with employee requests regarding human resources issues, rules, and regulations
Assist in payroll preparation by providing relevant data (absences, bonus, leaves, etc)
Assists with generating spreadsheets for billing purposes.
May assist with payroll functions including processing, answering employee questions, fixing processing errors, and distributing checks.
Conducts or assists with new hire orientation.
Properly direct employee complaints.
Answers frequently asked questions from applicants and employees relative to standard policies, benefits, hiring processes, etc.; refers more complex questions to appropriate senior-level HR staff or management.
Assists with generating badging applications for employees requesting new and renewal badging paperwork. (if required by location)
Support in recruiting efforts for open job requisitions.
Organize hiring events and participate in job fairs to network with potential candidates
Assists with planning and execution of special events such as benefits enrollment, organization-wide meetings, employee recognition events, holiday parties, etc.
Managing office inventory and working with vendors to ensure the regular supply of office materials. and research new deals and suppliers
Develop and maintain a filing system
May schedule all aspects of trips for executives and management
Maintain strict confidentiality of candidate and employee information
Comply with all safety, security, compliance and quality standards and procedures.
Other duties as assigned