GENERAL AND OPERATIONS MANAGER I - 64051454

State of Florida • Brooksville, FL

2d • Onsite

About The Position

This position spends the majority of the time engaged in supervisory responsibilities. This includes communicating with, motivating, training, and evaluating employees in addition to planning and directing employees work. The incumbent has the authority to hire, transfer, suspend, layoff, recall, promote, discharge, assign, reward, or discipline subordinate employees or effectively recommend such action. The incumbent will also be required to develop performance expectations, meet with staff regularly to discuss performance, complete performance reviews, maintain vacation and work schedules, ensure proper coverage, and complete timesheets.

This position reports to the Administrative Services Director and oversees the following administrative service areas: Quality Improvement/Assurance, general facilities services, health education and client services. The incumbent will exercise independent judgment in formulating and/or assisting in the formulation of policies and procedures which have impact on operational functions, and the preparation and implementation of budgets. The individual in this position must exhibit skilled decision-making techniques to integrate data and to formulate solutions, strategies, policies, or recommendations to address quality improvement, health education, and facilities management within DOH-Hernando.

This position requires knowledge and familiarity with all departmental programs as well as support programs. This position also requires knowledge of administrative procedures and practices, evaluating and analyzing data, ability to work independently, organizational skills, and excellent written and verbal communication. Continually tracks, monitors and evaluates the productivity and efficiency of the unit and implements changes to enhance areas. Complies with, and when applicable, monitors compliance with mandatory requirements.

The incumbent will provide education and direction to staff, or ensure staff attend appropriate training, to ensure integration of performance improvement principles, client services quality to include health education, and facilities management. Providing reports for compliance activities and requirements for the DOH-Hernando in accordance with its mission and strategic goals, federal and state laws and regulations, performance and outcome objectives, as well as accreditation standards. Conduct staff meetings and prepare minutes for distribution. Completes staff performance evaluations within agency time frame.

Ensures that all reports are valid and reflect a true and accurate financial position statement. Interprets financial data, performs financial and trend analysis, and prepares recommendations for operating management personnel.

Ensures policies and procedures are in place that relate to the operations of DOH Hernando. Investigates and defines problems in operations/management and assists the Administrative Services Director/Health Officer in formulating and implementing resolutions to these situations. Assists in the development of long and short term plans and helps to implement and maintain a quality assurance system for administrative services.

Oversees the preparation of bid specifications and the establishment of vendor files. Advises the Administrative Services Director of any facilities concerns, expenditures and all matters as needing fiscal oversight. Oversees the monitoring of contracts for compliance with budget and services negotiated.

Attends local and state seminars, training sessions and staff meetings as they become available to enhance knowledge, skills and abilities. This position will attend in-services, seminars, workshops and other meetings related to quality improvement, facilities, and all health education. Responsible for securing the designated information set(s) for the purposes of protecting confidentiality, data integrity, and appropriate access, for all information, both confidential and public record, that is stored in hard copy or electronic formats.

Performs other related work as required.

Requirements

• Knowledge of all departmental programs as well as providing support programs.
• Knowledge of administrative procedures and practices, evaluating and analyzing data.
• Ability to use decision-making techniques to integrate data and to formulate solutions, strategies, policies, or recommendations to address quality improvement, health education, and facilities management.
• Ability to utilize problem-solving techniques.
• Ability to understand and apply applicable rules, regulations, policies and procedures.
• Ability to supervise people.
• Ability to develop and conduct training programs.
• Ability to plan, organize and coordinate work assignments.
• Ability to work with minimal supervision.
• Ability to establish and maintain effective working relationships with others.
• Ability to work in a team environment.
• Ability to communicate effectively.
• One year experience training and writing QI/Performance Improvement principles.
• One year experience of supervising.
• Valid Florida Driver License.
• Ability to learn and communicate effectively, orally and in writing, in English.

Nice To Haves

• One year of service at the Department of Health.

Responsibilities

• Supervising employees, including communicating with, motivating, training, and evaluating them.
• Planning and directing employee work.
• Hiring, transferring, suspending, laying off, recalling, promoting, discharging, assigning, rewarding, or disciplining subordinate employees or effectively recommending such actions.
• Developing performance expectations, meeting with staff regularly to discuss performance, and completing performance reviews.
• Maintaining vacation and work schedules, ensuring proper coverage, and completing timesheets.
• Overseeing Quality Improvement/Assurance, general facilities services, health education, and client services.
• Exercising independent judgment in formulating policies and procedures impacting operational functions.
• Assisting in the preparation and implementation of budgets.
• Utilizing decision-making techniques to integrate data and formulate solutions, strategies, policies, or recommendations.
• Tracking, monitoring, and evaluating unit productivity and efficiency and implementing changes.
• Monitoring compliance with mandatory requirements.
• Providing education and direction to staff or ensuring staff attend appropriate training.
• Providing reports for compliance activities and requirements.
• Conducting staff meetings and preparing minutes.
• Completing staff performance evaluations within agency timeframes.
• Ensuring reports are valid and reflect an accurate financial position.
• Interpreting financial data, performing financial and trend analysis, and preparing recommendations.
• Ensuring policies and procedures are in place for operations.
• Investigating and defining problems in operations/management and assisting in formulating and implementing resolutions.
• Assisting in the development of long and short-term plans.
• Implementing and maintaining a quality assurance system for administrative services.
• Overseeing the preparation of bid specifications and establishment of vendor files.
• Advising on facilities concerns, expenditures, and fiscal oversight matters.
• Overseeing the monitoring of contracts for compliance with budget and services.
• Attending local and state seminars, training sessions, and staff meetings.
• Securing designated information sets for confidentiality, data integrity, and appropriate access.
• Performing other related work as required.

Benefits

• Annual and Sick Leave benefits
• Nine paid holidays and one Personal Holiday each year
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options
• Retirement plan options, including employer contributions
• Flexible Spending Accounts
• Tuition waivers

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed