General Adjuster - Boston

PURE Insurance • Boston, MA

5d • Hybrid

About The Position

We are seeking a professional Property Claims Adjuster with a passion for customer service and a proven record of success. The position encompasses the delivery of flawless service to our members and independent agency partners, developing ease of doing business practices that result in efficient and timely operational support for the organization. The preferred candidate resides in the Greater Boston area; however, candidates located elsewhere in Eastern Massachusetts may also be considered.

Requirements

• Individuals with 7-10+ years of experience in prior P&C claims
• A Bachelor’s degree is preferred.
• State adjuster licenses and CE credits must be maintained as required by state regulations.
• Proficient in MS Office applications (Word, Excel).
• Strong relationship management and customer services skills.
• Ability to inspect and assess properties.
• Ability to work independently.
• Consistent travel within an assigned territory to members’ homes.
• Excellent interpersonal, listening, organizational, written, and oral communication skills.
• Attention to detail, analytical and solid problem solving skills; proficient in excel, word, web applications.
• Ability to demonstrate integrity, exhibit team spirit and enthusiasm, and establish trust and credibility.
• Agile learner who can quickly absorb information and apply it to current business situations.

Nice To Haves

• Professional insurance designations (e.g., AIC, CPCU) or active pursuit of such designations are a plus.

Responsibilities

• Handle claims in a quality manner delivering on standards of accuracy, efficiency, customer service and regulatory compliance.
• Represent the company in interactions with members, agents, as well as internal stake-holders in underwriting, product management and finance.
• Resolve claims and respond to inquiries involving members, agents, vendors (independent adjusters/appraisers, salvage, rental, car agencies), defense and plaintiff attorneys.
• First notice of loss and claim assignment.
• Determine coverage, damages, reserve and resolve claims.
• Handle subrogation on closed files.
• Appraise and assess new risks and some Catastrophe planning.
• Authority for making appropriate coverage determinations, reserve and resolving claims, status updates with agents, members and vendors as well as making reserve decisions on individual files, requests payments to pay loss cost or loss adjustment expenses.

Benefits

• Opportunities to stretch and grow: your professional and personal development matters to us. We’re committed to providing experiences through on-the-job learning and professional development that increase your impact and rewards.
• Clarity and kindness: you can rely on us to be open, honest and supportive, offering clarity on what success looks like.
• Support in good times and bad: we believe in showing up for each other consistently, not only when it’s easy. You can expect a thoughtful partner, even when we disagree.
• A community that cares: we are committed to sustaining a community in which each person feels cared for as an individual. We lift each other up, celebrate wins together and support one another through challenges in work and life.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior