GenAI Change Management Analyst

American International Group•Atlanta, GA

49d•Onsite

About The Position

At AIG, we are making long-term investments in a brand-new, innovative Generative AI team, designed to explore new possibilities for how artificial intelligence can be applied in insurance and beyond, and we need your help. With the support and investment needed to explore new frontiers in generative AI, you'll be working alongside talented colleagues, innovating and leading projects that will transform how we manage risk and serve our customers. This team is central to our vision of the future and the core of our business offering. We will incorporate best-in-class engineering and product management principles and your guidance and collaboration will be critical to its success. To rapidly advance and innovate, we need your skills and expertise to build world-class products. If you're excited by the opportunity to create meaningful impact at scale, we'd love to hear from you. AIG is a leading global insurance organization providing a wide range of property casualty insurance and other financial services. We provide world-class products and expertise to businesses and individuals in approximately 190 countries and jurisdictions. At AIG, we're reshaping how the world manages risk, and we're inviting you to be a key part of that transformation. As a GenAI Change Management Specialist you will have the opportunity to make a meaningful impact, leveraging and further developing your skills to guide groundbreaking AI initiatives. If you're looking for a place to grow your career and where your contributions will shape the future, AIG is where you belong. As a GenAI Change Management Analyst at AIG, you will help drive change to achieve the organization's top change priorities related to GenAI usage and ensure successful outcomes, on time and on budget. The GenAI Change Management Analyst will be expected to assist the GenAI Change Management team with all aspects of change management - from initiation through sustainment - and help ensure all deliverables are successfully executed. You will play a key role in influencing deep cultural change within the organization, driving the adoption of new working practices and/or technologies, and helping ensure these are seamlessly embedded into people's day to day - aligned with the organization's values and strategic goals.

Requirements

2+ years of Change Management experience in leading Change initiatives either through consultancy, business operations, program management or process improvement roles.
2+ years of experience in insurance, financial services, consulting or similar industries
Dynamic and capable of assisting the broader change management organization in a fast-paced environment
Ability to communicate in written, presentation, and oral forms, and ability to influence stakeholders is critical to the success of this role.
Emotional intelligence and the ability to build relationships and empathize with business stakeholders.

Nice To Haves

5+ years' experience working with commercial insurance products, processes, operations, business models, data, and technologies across a Global organization is strongly preferred.
Change Management certification, such as Prosci.
Experience delivering change in large Global organizations and assisting change management activities across multiple Programs.
Understanding of how change affects People, Process and Technology

Responsibilities

Partner with the GenAI Change Management team to drive change initiatives related to GenAI usage across the organization.
Assist on deliverables to ensure all aspects of change management from initiation to business embeddedness are successfully executed.
Help lead cultural change within the organization to adopt new working practices and technologies.
Evaluate business change needs and create plans aligned to delivery schedule.
Help conduct change impact analysis through interviews, surveys, and stakeholder engagement.
Coordinate communications regarding change-related engagements and activities for the team and with the business.
Help evaluate end-user readiness for change adoption through assessments; coordinate training efforts and materials to support change adoption.
Support business sustainment post-execution.

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