Geek Street Technical Support II

TekWissen•Austin, TX

10h•Onsite

About The Position

TekWissen is recruiting a Geek Street Technical Support II for a 12-month temporary assignment with an onsite client in Austin, Texas. The client is a multinational semiconductor company that develops processors and related technologies and produces semiconductor devices and other computer and consumer electronics components. The role provides first-level technical support to employees through tickets and in person at the client’s Geek Street support desk. The technician documents issues, performs basic PC troubleshooting, supports device provisioning and refreshes, maintains physical and virtual asset stockrooms, and assists with device setup and IT projects. The role also reviews technician workflows and documentation needs, communicates request status, and ensures requests are prioritized and closed in a timely manner. The technician works with a senior IT technician for escalations and guidance, follows IT security and data privacy policies, and participates in training and knowledge-sharing sessions.

Requirements

Six or more years of experience.
Comfortably navigate a PC to perform basic troubleshooting.
Good verbal and written communication skills for assisting users and documenting issues.
Ability to work in a team and learn from others.
Patience and a customer-focused attitude when helping non-technical users.

Nice To Haves

Basic understanding of Windows troubleshooting.
Familiarity with Android and iOS.
General understanding of macOS; helpful but not required.
PowerShell or command-line (CLI) familiarity.
CompTIA A+ certification.
Familiarity with networking concepts such as DNS, LAN, and WAN.
A technology-related degree, such as Management Information Systems, Business Technology Management, or Information Technology; ideal but not required.

Responsibilities

Provide first-level triage and technical support to employees through tickets and in person at the Geek Street support desk.
Analyze peer technician workflows to identify opportunities for improvement and optimization.
Identify technician workflows that lack supporting process documentation.
Assist the IT team with system provisioning and device refreshes or replacements.
Write documentation.
Maintain physical and virtual asset stockrooms.
Support IT project goals.
Help set up devices or mobile accessories.
Communicate status updates to internal clients.
Ensure requests are prioritized and closed in a timely manner.
Work alongside a senior IT technician for escalations and guidance.
Follow company policies and procedures regarding IT security and data privacy.
Participate in knowledge-sharing sessions and training to enhance technical skills.