Geek Squad Customer Care Agent

Best Buy • Waynesville, NC

2d

About The Position

As a Geek Squad Customer Care Agent, you’ll resolve delivery and installation issues for our clients. These topics include product or property damage, system issues, product availability, rescheduling and status updates. You’ll work daily with retail stores, field support and external customers. You’ll need to demonstrate effective relationship-building skills, polished communication and a commitment to improving customer experiences.

Requirements

• 1 year of experience in services, retail or related fields
• Strong written and verbal communication skills

Nice To Haves

• 2 years of experience in services, retail or related fields

Responsibilities

• Deliver resolutions to customers in a timely and satisfactory manner
• Develop root cause analysis on every issue escalation to improve Geek Squad processes
• Work with business partners to resolve escalations within service level agreement time frames
• Communicate when product and service delays occur
• Create clear, concise and up-to-date documentation
• Collect insights and provides feedback to the relevant teams to help our people continuously improve

Benefits

• Competitive pay
• Great employee discount
• Financial savings and retirement resources
• Support for your physical and mental well-being
• Different types of leaves of absence (LOA) and potential pay sources
• Intermittent or reduced-schedule leave
• Paid time off (vacation or PTO)
• Various forms of incentive pay

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed