Geek Squad Agent (Retail Store)

Best Buy • Paducah, KY

14h • Onsite

About The Position

As a Geek Squad Agent, you’ll be the first point of contact for customers seeking technology support, knowledge and solutions for computers and other devices at a local Best Buy store. Best Buy provides training and resources to help you assess customer needs, perform basic services and partner with other agents on more complex repairs. The role may suit someone whom family and friends approach with technology questions.

Requirements

• At least 3 months of experience working in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.

Nice To Haves

• Passion for technology and a desire to solve problems.
• Ability to adapt and learn new skills in a fast-paced industry.

Responsibilities

• Provide positive, timely service to customers during check-in and checkout.
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps.
• Help customers set up new devices and advise them on whether to repair or replace older devices.
• Monitor service queues and provide customers with accurate status updates.
• Maintain knowledge and skillsets through certified training courses.
• Clearly communicate and partner with fellow agents.

Benefits

• Competitive pay.
• Employee discount.
• Financial savings and retirement resources.
• Support for physical and mental well-being.
• Leaves of absence and potential pay sources, subject to eligibility.
• Intermittent or reduced-schedule leave for certain medical or family care leaves.
• Paid time off (vacation or PTO), subject to eligibility and other factors.
• Various forms of incentive pay for certain eligible roles.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed