Geek Squad Agent (Retail Store)

Best Buy • Flowood, MS

11d • Onsite

About The Position

As a Geek Squad Agent at a local Best Buy store, you’ll be the first point of contact for customers seeking technology support, knowledge and solutions for computers and other devices. Best Buy provides training and resources to help you assess customer needs, perform basic services and partner with other agents on more complex repairs. The role is suited to someone whom family and friends turn to with technology questions.

You’ll provide service during device check-in and checkout, understand technology issues through careful questioning and listening, document details, and give accurate estimates for next steps. You’ll also help customers set up new devices, advise them on repairing or replacing older devices, monitor service queues, provide status updates, maintain skills through certified training and communicate with fellow agents.

Requirements

• At least 3 months of experience working in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.

Nice To Haves

• Passion for technology and desire to solve problems.
• Ability to adapt and learn new skills in a fast-paced industry.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process.
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps.
• Help customers set up new devices and provide advice on whether to repair or replace old devices.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge and skillsets through certified training courses.
• Clearly communicate and partner with fellow agents.

Benefits

• Competitive pay.
• Great employee discount.
• Financial savings and retirement resources.
• Support for physical and mental well-being.
• Paid time off (vacation or PTO), subject to eligibility and applicable conditions.
• Various forms of incentive pay for eligible roles.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed