FCA Gear Operations Manager

Fellowship of Christian Athletes•Kansas City, MO

About The Position

The FCA Gear Operations Manager is a multi-functional, hands-on role responsible for managing daily Team Store operations, providing administrative and organizational support, and producing operational, financial and sales reporting. This position supports the Senior Director in smooth day-to-day operational care by balancing front-line store oversight, office coordination and practical data analysis. This role is well suited for a strong generalist who thrives in a small-team environment where they will wear multiple hats. This position collaborates with the FCA Gear Team, various FCA Operations and Administrative Teams as well as FCA Gear vendors and contractors. MINISTERIAL DUTIES These responsibilities are critical to the FCA mission and this position plays a vital role in our ministry. FCA expects all functions and responsibilities outlined below to be carried out with a heart surrendered to serving God as a form of worship. Agree with, and abide by, FCA's Christian Community Statement. Follow a spiritual rhythm including daily prayer and Bible study to seek the Lord's will for FCA. Lead, conduct and provide spiritual leadership for staff, volunteers, coaches and athletes through prayer, Bible study, worship and living by example so they are equipped to serve others. Connect to and participate in a local church through worship and weekly involvement. Conduct yourself in a manner that affirms biblical standards of conduct in accordance with FCA's Christian beliefs (see FCA's Christian Community Statement) at all times.

Requirements

2-4 years of experience in operations, retail management, or administrative support.
Experience working in a small business or multi-responsibility role.
Proficiency in Microsoft and Point of Sale Systems.
Comfort working with numbers, reports, and operational data.
Strong organizational and time-management skills.
Clear written and verbal communication skills.
Ability to thrive working independently.
Knowledge and experience with the organization of people, processes, and systems to accomplish organizational objectives.
Effectively communicate thoughts, ideas, and feelings verbally and in writing.
Must be able to manage themselves and their workload without intensive oversight.
Analyzes problems, generates alternatives, implements solutions, and follows up.
Must be able to learn new information and apply to practical situations.
Must have the desire to serve FCA field staff and constituents. Provide quality, timely, thorough support when questions arise.
Represents the FCA Core Values of Integrity, Serving, Teamwork and Excellence.
Can effectively lead a team to maintain an Excellent FCA Team Store.
Understanding financial statements and the ability to analyze financial information for decision making.

Responsibilities

Oversee day-to-day operations of team store and ensure customers (local staff plus visitors) are served while exhibiting FCA Values.
Manage team store schedule including opening/closing procedures and daily operational routines.
Monitor inventory levels and coordinate restocking with vendors and vendor reps.
Complete basic sales and transaction reporting.
Maintain store organization, cleanliness, and operational standards.
Serve as the primary point of contact for in-store operational issues.
Order FCA merchandise to ensure adequate stock with minimal out-of-stock items as possible.
Utilize and update point of sale hardware/software to keep accurate inventory and ensure a smooth check-out process.
Effectively lead and work through FCA Team Store Merchandizer and other Gear teammates as needed.
Pick, pack & ship any orders entered online or given through the physical Team Store.
Communicate Team Store needs completed tasks as well as any other updates with the Gear team.
Manages the ongoing inventory strategy of all Team Store and Support Center Warehouse inventory.
Supports the Merchandising Strategy with data to improve product life cycle performance and profitability.
Collaborate with FCA Support Center Finance Team to analyze reports, costs, and spending.
Submit expense reports, invoices, reconciliations and other data with timeliness and accuracy.
Complete projects and tasks assigned by supervisor.
Serve as the primary point of contact for all Ring Central calls and Service Now tickets.
Collaborate with FCA Gear Team to support the overall Program and Product Development process.
Provide general administrative support such as scheduling, email communication, and documentation.
Maintain organized digital and physical records.
Coordinate invoices, expense tracking, and basic vendor communication.
Support internal processes and administrative workflows.
Handle confidential information with discretion and professionalism.
Maintain accurate inventory to include a year-end inventory audit.
Prepare regular summary reports using vendor software, point of sale systems, excel and standard reporting tools to support decision-making through organized & timely information.
Ensure accuracy and consistency of data across reports.
Maintain reporting templates and spreadsheets.