Gear Expert (Retail Associate, Temporary)

Peak Design•Tigard, OR

20h•$20•Onsite

About The Position

Peak Design is opening a temporary pop-up shop in Bridgeport Village and is looking for a Gear Expert (Retail Associate) to welcome customers and share their passion for the brand's products. This role is more than a typical retail job, offering a dynamic environment where customers can explore gear, interact with the team, and learn about Peak Design. The staff act as hosts, product experts, educators, and instructors, creating a warm and welcoming space for a community of shared passion.

Requirements

Available for closing shifts approximately 12:30 PM - 8:30 PM.
Expert users of Peak Design gear or individuals with a genuine interest in quickly developing this knowledge.
Employees who will take pride in making the store a clean, friendly, and inviting place.
Creatives and adventurers (hobbyists or professionals) who can discuss products and understand customer needs.
Enjoy hosting, educating, and enthralling others, and are good listeners.
Actively involved in the community (e.g., attending Meetups, joining clubs, making connections).
Experience in a customer-facing role, such as retail or hospitality.
Personal or professional interest in or experience with products in the industry.
Constantly in a stationary position for prolonged periods (8+ hours).
Frequently moving objects up to 30 pounds in all directions.
Frequently ascending or descending ladders, stairs, ramps, and the like.

Nice To Haves

Gregarious personality.
Outdoorsy or artistic hobbies.
An eye for details.

Responsibilities

Welcome visitors into the space and help them explore gear and the brand.
Share stories, ask questions, and make customers feel at home.
Learn customer needs and advise them on the best solutions and gear.
Teach and inspire customers by sharing photography tricks, travel tips, and life experiences.
Greet and determine the needs of every customer.
Explain product uses and how they fit into the product ecosystem.
Handle product returns, warranty claims, and concerns.
Handle product support issues, both in-person and on the phone.
Operate a point-of-sale (POS) system.
Internalize customer feedback and provide it to the store manager.
Contribute ideas for making the store more inviting, inclusive, and dynamic.
Maintain an immaculate store environment, both inside and outside.
Ensure products on the floor are neatly assembled and hung correctly.
Maintain a clean and well-organized stock area.