Gear Expert (Retail Associate)

Peak Design•New York, NY

3d•Onsite

About The Position

Our store is a physical incarnation of the Peak Design brand, and you’ll need to be a dedicated steward of that space. That means you’ve got an attention to detail and an eye for aesthetics. You’re good at arranging furniture in a room, art on a wall, and bric-a-brac on a shelf. You’re one of those people who needs all the stuff on their desk to be at right angles, and your toothpaste tube is probably free of gunk in the cap. Our retail space is one where our community can explore our gear, mingle with our team, and learn what makes Peak Design tick. It’s also a PD people hub - a warm, welcoming place for folks with shared passion to meet, seek help, get inspiration, collaborate, learn, share, and (more often than not) party. Our store staff are friendly hosts, product experts, educators, and instructors. As host, you’ll welcome visitors into the space and help them explore our gear and brand. You’ll share stories, ask questions, and make them feel at home. As a product expert, you’ll learn their specific needs, advise them on the best solution, and steer them to the correct gear for the job. As an educator and instructor, you’ll seek out moments to teach and inspire. You’ll have the opportunity to share photography tricks, travel tips and, most importantly, your life experiences with our customers.

Requirements

You must be available to work Saturday and Sunday, with opportunity for additional shifts.
Expert users of Peak Design gear. Or, at the very least, individuals with a genuine interest in quickly developing that knowledge base.
Employees who will take pride in making our store a clean, friendly, inviting place.
Creatives and adventurers - whether hobbyists or professionals - who can talk shop with similarly-passionate folks and understand their needs.
You love to host, educate, and enthrall others. You also love to listen.
You’ve been known to put yourself out there in the community - e.g. attend Meetups, join clubs, and make connections. And perhaps you’ve already got some inspired ideas for how we can make our store a better community resource. We’re all ears.
Experience in a customer-facing role, such as retail or hospitality.
Personal or professional interest in or experience with products in our industry.
Constantly in a stationary position for prolonged periods (8+ hours); frequently moving objects up to 30 pounds in all directions; frequently ascending or descending ladders, stairs, ramps and the like

Nice To Haves

You're could be a gregarious person, with some outdoorsy or artistic hobbies, as well as an eye for details. But it could mean a lot of things, and we look forward to hearing how you see yourself in this role!

Responsibilities

Greet and determine the needs of every customer that walks through the door.
Know every product inside and out and be able to explain its multiple uses as well as how it fits into our ecosystem of products.
Handle product returns, warranty claims, and concerns impressively. We stand behind every product for the life of it and take pride in friendly, no-hassle returns and lifetime warranties.
Handle product support issues, both in-person and on the phone. Our store is a place where existing customers are encouraged to seek product help.
Learn how to operate our simple point-of-sale (POS) system.
Internalize customer feedback and provide that feedback to the store manager.
Be an individual. Be creative. Be proactive. We welcome your input and will support your role in your greater community. If you have ideas about how to make our store more inviting, inclusive, and dynamic, we welcome them.
Maintain an immaculate environment within the store and outside the store. Leave no strap dangling, no hang tag askew, no bag off-kilter, and no leaf unswept on the sidewalk. Make sure what is on the floor is neatly assembled and hung correctly. Maintain a clean and well-organized stock area.
Support community events, both in-store and outside the store. Help brainstorm, design, execute and run new events if you wish!