Discover GCU — GCU Hotel, Travel & Events Associate (NFWS)

Grand Canyon Education•Phoenix, AZ

12d•Onsite

About The Position

The GCU Hotel, Travel & Event Scheduling Associate will assist with GCU Hotel front desk arrivals/departures, booking Discover GCU visitor travel and monitoring flights to ensure an exceptional experience for all Discover GCU visitors.

Requirements

A minimum of one year experience in customer service or hospitality industry.
Always provides a professional image through appearance and dress.
Able to work well independently with little supervision.
Promote positive relationships in communication and cooperation with all coworkers and guests.
Strong attention to detail to ensure room cleanliness standards are met.
Ability to learn and follow all safety, emergency and accident prevention procedures.
Must be fluent in English, ability to read and write.
Enrolled at GCU as a full-time student in a Bachelor’s program or Master’s program.
Retain a 2.0 GPA as a Bachelor level student or a 3.0 GPA as a Master level student.
Maintain good financial and academic (SAP) standing with the University.

Nice To Haves

Local students available to work during breaks strongly preferred.

Responsibilities

Assists with booking Discover GCU guest arrival and departure flights, ensuring appropriate flight times based on Discover GCU event parameters
Assist with monitoring flights for changes that could affect the visitor itinerary
Greets hotel guests, responds effectively to guest concerns and requests. Follows up to ensure guest satisfaction
Manage room inventory and determine rooms for incoming guests
Manage check in/out procedures
Assist guests with dining and activity recommendations
Coordinate shuttle service for guests with attendance luggage
Assist guests with general inquiries
Provide as needed support to GCU Hotel departments and teammates to ensure an exceptional stay experience
Must be available to work the hotel front desk overnight shifts from 11pm – 7am occasionally