GCS CIAM Product Delivery Manager
About The Position
We are seeking an experienced Consumer / Customer Identity and Access Management (CIAM) Product Delivery Manager to lead an enterprise CIAM implementation engagement. This is a senior, client-facing delivery role requiring someone who can own the full delivery lifecycle — from scoping and configuration through go-live and adoption — while serving as the primary point of contact throughout. The ideal candidate brings deep IAM/CIAM platform experience and the ability to operate confidently across both technical and executive audiences. GCS CIAM Product Delivery Manager – Vice President Customer Identity and Access Management (CIAM) Role is key to delivery of CIAM strategic components across State Street.
Requirements
- Strong stakeholder management skills across both technical and executive audiences
- Clear written communication skills — runbooks, integration guides, and status reports
- 10+ years of hands-on IAM/CIAM platform implementation and delivery experience
- Demonstrated experience managing large-scale user onboarding and identity migration projects
- Strong project management capability including scope, planning, risk, and change management
- Prior consulting or client-facing delivery experience, comfortable operating with autonomy in a client environment
- Experience at an IAM vendor, system integrator, or cybersecurity firm is a strong plus
- Good understanding of MFA, PAM and Risk Based Authentication
- Deep technical understanding of IAM solutions across multiple vendors. Like Microsoft and Okta
- Ability to work across teams
Nice To Haves
- Business outcomes mindset
- Excellent interpersonal communication skills with strong spoken and written English
- Collaborative team worker
- Flexibility to accommodate working across different time-zones
- Experience with NIST SP800-63 Digital Authentication Standard
Responsibilities
- Serve as the primary delivery contact, building trusted relationships with client IT leads, stakeholders and vendors
- Conduct executive business reviews, translating deployment outcomes into measurable security and business ROI
- Feed customer insights back to internal Product and Engineering teams to influence platform roadmap
- Proactively monitor adoption health, identify expansion opportunities, and support renewal conversations
- Draft and deliver regular internal communication for CIAM initiatives to internal senior stakeholders
- Configure CIAM platform components including MFA, SSO, RBAC, JIT provisioning, and self-service identity portals
- Development of CIAM omni-channel (Digital, Voice, Paper) standard patterns
- Includes identification of and recommendations for leading digital experiences to serve as benchmarks for clients CIAM future state
- Includes anticipated emerging digital experience trends
Benefits
- our retirement savings plan (401K) with company match
- insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages
- paid-time off including vacation, sick leave, short term disability, and family care responsibilities
- access to our Employee Assistance Program
- incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans)
- eligibility for certain tax advantaged savings plans
- inclusive development opportunities
- flexible work-life support
- paid volunteer days
- vibrant employee networks
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
