GCM Planning & Operations Head

Takeda•Boston, MA

3d•Hybrid

About The Position

The GCM Planning & Operations Head is responsible for orchestrating planning and strategic initiatives across the Global Capability Model (GCM). The role ensures that GCM activities are aligned with business objectives, delivered effectively across locations, and continuously optimized for performance, scalability, and resilience. This role supports the overall execution and continuous development of the GCM operating model. The role provides leadership and oversight to a structured team covering demand management, project management, culture & community, and change management, ensuring high-quality execution through clear direction, prioritization, and governance.

Requirements

Minimum 12+ years of progressive experience in strategic, planning, and transformation roles, ideally within Global Business Services or Global Capability Center (GBS/GCC) environments
Proven track record in leading complex, cross-functional initiatives and programs across multiple functions and geographies
Strong experience in planning, coordinating, and managing organizational change across business units, functions, and local markets
Strong leadership and people management experience, with demonstrated ability to lead and develop teams, including leadership of leads (e.g., demand, project, change, and culture)
Proven Experience in setting up or scaling operating models, governance structures, and ways of working within global organizations
Strong understanding of global operating models, shared services / Global Capability Centers (GBS/GCC), and cross-functional service delivery
Strong project and program management capabilities, with experience steering complex, cross-functional initiatives
Experience in establishing and evolving governance frameworks, methods, and tools, including use of technology and data-driven insights
Solid understanding of risk management and business continuity frameworks
Strong financial and business acumen, with the ability to align priorities with capacity, cost, and value delivery
Strong stakeholder management and influencing skills within global organizations
Ability to lead through others, providing direction and ensuring delivery across multiple functional leads
Strong strategic thinking combined with execution focus
Results‑oriented mindset with strong problem‑solving, risk management, and decision‑making capabilities
Excellent communication and coordination skills across senior and operational stakeholders
Bachelor’s degree required
Fluent in English

Responsibilities

Provide oversight and direction for the execution of GCM strategic initiatives
Ensure effective coordination, tracking, and reporting across all GCM initiatives
Steer demand management activities for new capabilities, ensuring structured intake process, prioritization, and alignment with capacity and strategic priorities
Design intake process and align key stakeholders involved to ensure coordinated demand management
Lead and manage a multi-disciplinary team of professionals
Set clear priorities, objectives, and accountability across all functional areas
Ensure high-quality execution through effective delegation, oversight, and performance management
Foster strong collaboration across team leads and alignment with GCM and other stakeholders
Build capabilities within the team to support the scaling and continuous evolution of GCM
Lead GCM risk management activities, ensuring risks are identified, assessed, and mitigated
Establish and maintain business continuity plans to ensure uninterrupted operations
Monitor and report on risk exposure and mitigation effectiveness