GBS Concierge Integration Coordinator

Arthur J. Gallagher•Rolling Meadows, IL

19d

About The Position

At Gallagher Benefit Services, you re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher. Overview At Gallagher, we re looking for a proactive and detail-oriented professional to join our team as a GBS Concierge Integration Coordinator. In this role, you ll play a key part in helping newly acquired mergers integrate seamlessly into our Concierge Program and Gallagher Center of Excellence (GCoE) services. You ll work closely with branch leaders, M&A teams, and other stakeholders to ensure smooth transitions and lasting partnerships.

Requirements

Bachelor's degree and 5 years related experience required, or commensurate experience.
Overnight and/or day travel may be required up to 25% of the time.
Exceptionally strong analytical and problem-solving skills.
Ability to interact effectively with all levels of staff, including Corporate Executives and Branch Management.
Professional assertiveness is key to this role.
Exceptional verbal and written communication skills and ability to build and maintain strong relationships.
Ability to motivate, influence, lead and adapt training skills to others' abilities.
The ability to explain complex processes in simple terms to diverse audiences.
A knack for building strong, collaborative relationships with teams and stakeholders.
A proactive approach to identifying challenges and finding solutions.
Strong organizational skills to manage multiple priorities and track progress.
A commitment to Gallagher s values and a passion for helping others succeed.

Nice To Haves

Thorough knowledge of the insurance brokerage industry.
Accounting or Finance degree preferred.
Insurance brokerage systems (ex: TAM or AMS360), accounting experience, and experience in Brokerage Operations highly desirable.
Project Management experience highly preferred.
Supervisory experience preferred.

Responsibilities

Introduce the Concierge Program and GCoE services to new mergers, explaining how they align with Gallagher's mission to deliver tailored support to branch service teams.
Identify gaps and opportunities by gathering and analyzing critical information, ensuring a smooth integration process
Build strong relationships across teams, acting as a trusted partner and guide during transitions.
Tackle challenges head-on, devloping actionable solutions and sharing insights to improve future integrations.
Work closely with leadership in the US and India to refine best practices and drive innovation in the Concierge program. Regular updates, feedback sessions, and active participation in meetings will ensure alignment and success.

Benefits

Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program - elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program