DFR Integration Coordinator

Skydio

10d

About The Position

Skydio is the leading US drone company and the world leader in autonomous flight, the key technology for the future of drones and aerial mobility. The Skydio team combines deep expertise in artificial intelligence, best-in-class hardware and software product development, operational excellence, and customer obsession to empower a broader, more diverse audience of drone users. From utility inspectors to first responders, soldiers in battlefield scenarios and beyond. About the Role: Skydio is scaling its Drone as First Responder (DFR) program and needs support managing a growing volume of DFR integration cases. This contractor role focuses on execution, coordination, and follow-through for streamlined, repeatable integrations, allowing the DFR Integration Specialist to focus on discovery, custom solutions, and complex technical design. This role is not a software developer position, but it does require a working understanding of how systems integrate at a high level. Skydio’s DFR platform ingests Calls for Service (CFS) and event data from CAD and RMS vendors via RESTful APIs (HTTP POST, JSON payloads) and other standard integration patterns. The contractor will not design these integrations, but will be responsible for executing against defined patterns, coordinating setup with vendors and agency IT teams, and validating that data is flowing correctly. All discovery calls, custom integration design, and non-standard solutions are handled by the Integration Lead. The contractor executes approved integration approaches, manages Salesforce cases, and keeps agencies moving forward through implementation. This role helps reduce the DFR integration backlog, improve customer responsiveness, and scale integrations without increasing engineering burden. It directly supports faster agency onboarding and the continued growth of Skydio’s DFR program.

Requirements

Experience managing operational or technical projects with multiple stakeholders
Comfortable working in Salesforce to track cases, tasks, and customer communication
Strong organizational skills, attention to detail, and follow-through
Clear and professional written and verbal communication skills
Comfort with basic technical concepts, including:
High-level understanding of APIs and webhooks
HTTP-based integrations and JSON data formats
Coordinating network or security requirements (e.g., IP allowlists, endpoint URLs) with IT teams

Nice To Haves

Familiarity with public safety environments, CAD systems, or data integrations is a plus, but not required

Responsibilities

Own day-to-day execution of assigned DFR integration cases once they are ready for implementation
Maintain accurate and up-to-date Salesforce case records, including tasks, notes, and customer communications
Manage and work through the DFR integration backlog in Notion to ensure steady progress and on-time completion
Coordinate required setup steps with agency IT teams and/or CAD vendors
Validate that Calls for Service data is successfully flowing into DFR Command or Skydio Cloud
Serve as the primary point of contact for agencies during execution and follow-up, providing timely updates, clear next steps, and consistent communication
Identify and escalate blockers, data issues (e.g., missing fields, delayed updates, connection issues), and non-standard requirements to the DFR Integration Lead

Benefits

Fixed Term, full-time employees may be eligible to participate in the Company’s group health insurance plans after fulfilling tenure and waiting period requirements, subject to the terms and conditions of the plans.
Fixed-term, full-time employees are also eligible to receive the following benefits: Paid vacation time, sick leave, statutory holiday pay and 401K savings plan.

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