Gauge Service Coordinator

InstroTek, Inc. • Durham, NC

2d • Onsite

About The Position

This role is in a shop environment and primarily administrative in nature, with some receiving, packaging, pulling, and lifting upwards of 50 lbs. The Gauge Service Coordinator will provide overall support of the gauge service team.

Requirements

• Professional demeanor with a strong sense of customer service
• Communicate clearly and concisely with the gauge service team, with team members in other departments, and with customers by phone, email, and in-person
• Expert user of MS Office Suite
• Coordinate the gauge service department with minimal supervision
• Standing and walking throughout the entire shift
• Regular lifting (50 lbs. unassisted; heavier items with equipment or team lift)
• Working in a non-climate-controlled environment (warm temperatures and humidity during spring–fall months)
• Laboratory facilities contain minor, fully shielded radiation sources used strictly for materials testing
• All areas are monitored and controlled under strict safety protocols
• Exposure risk is minimal and well below occupational safety thresholds

Nice To Haves

• MS Dynamics 365 experience highly valued
• Experience in a calibration or laboratory testing environment highly valued

Responsibilities

• Primary contact for customers throughout the full cycle of their equipment servicing
• Provide frequent and timely updates for the customer, ensuring a high-quality customer service experience
• Provide calibration documentation for the customers’ compliance requirements
• Maintain inventory of gauge service parts
• Assist with sales orders and purchase orders
• Overall support of the gauge service team

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed