Gauge Service Administrator - NC

InstroTek, Inc. • Durham, NC

9d • Onsite

About The Position

InstroTek is seeking an organized, detail-oriented Gauge Service Administrator to support service operations for a family-owned company serving the construction and infrastructure industries. This administrative and coordination role connects customers, technicians, sales, and internal teams by managing service documentation, coordinating requests, and maintaining accurate records. Technical testing, calibration, repairs, radiation-safety decisions, and other regulated activities are handled by appropriately trained and authorized personnel.

The position is on-site at 1 Triangle Drive, Research Triangle Park, NC 27709, in a shop environment. Laboratory facilities contain minor, fully shielded radiation sources used strictly for materials testing; areas are monitored and controlled under strict safety protocols, and exposure risk is minimal and well below occupational safety thresholds.

InstroTek describes its workplace as collaborative and offers a full benefits package, continuous training, competitive compensation, and potential for growth. The company has nearly 30 years of industry experience.

Requirements

• Strong organizational skills and exceptional attention to detail.
• Excellent customer service and professional communication skills.
• Ability to manage multiple tasks, priorities, and deadlines.
• Proficiency with Microsoft Office, email, and electronic recordkeeping systems.
• Dependable, proactive approach and ability to work collaboratively across teams.

Nice To Haves

• Experience with Microsoft Dynamics 365, ERP systems, or service administration.

Responsibilities

• Answer customer calls and emails, provide service updates, coordinate requests, and ensure timely follow-up.
• Process leak test paperwork, review reports for administrative accuracy, scan documents, and maintain organized electronic records.
• Use Microsoft Dynamics 365 to prepare quotes, enter sales orders, update customer information, and track service activity.
• Support gauge technicians with scheduling, paperwork, equipment information, and service history.
• Assist with equipment and inventory records, verify serial numbers, track outstanding requests, and resolve discrepancies.
• Coordinate with multiple departments to ensure information is accurate, complete, and communicated on time.

Benefits

• Medical insurance at no cost to the employee.
• Dental insurance at no cost to the employee.
• Vision insurance at no cost to the employee.
• Life insurance.
• Short- and long-term disability insurance.
• 401(k).
• Paid maternity and paternity leave.
• Paid time off.
• Continuous training.
• Competitive compensation.
• Potential for growth.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed