Gatekeeper - Luxor

MGM Resorts International • Hempfield Township, PA

1d • Onsite

About The Position

As a showroom gatekeeper, you will be setting the stage from the moment our guests enter the lobby until the time they leave. Gatekeepers are a vital link in creating an outstanding theatrical experience our guests have come to expect. We are looking for those shining stars who greet our guests with a smile, hear the guests needs and will go above and beyond to own their experience leaving the guests saying "WOW".

Requirements

• High School Diploma, GED or equivalent Required
• Work varied shifts, to include weekends and holidays Required
• 1+ Years of Prior Relevant Experience

Nice To Haves

• Improvisational theatre background and/or equivalent education with a major in theatre preferred
• Front of house experience in a theatrical environment preferred

Responsibilities

• Utilize improvisation and theatrical performance techniques while performing all duties, including physical participation while greeting, escorting, providing clear directions, and supporting pre & post-show Meet and Greets to all customers of the show.
• Interact with other improvisational “Gatekeepers” and performers in a constructive, non-competitive manner to achieve maximum entertainment value to the customers.
• Understand and incorporate aesthetic feedback, performance notes, and processional coaching from theater leadership.
• Ensure customer expectations are met while maintaining the aesthetic environment in delivering superior customer service and actively participating in theater safety.
• Assist the performance through the accurate and timely preset and execution of production cues throughout the theater including the placement, retrieval, management, and handoff of props, escorting pre-selected and ad hoc audience participants during the show, prepping the house during changeover between performances.
• Maintain awareness of all the property restaurants, services, shows, events and property amenities.
• Keep leadership apprised of all unusual situations, customer concerns, and other irregularities as required.
• Perform other job-related duties as requested.

Benefits

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED