Gatehouse Attendant- Glen Eyrie

The Navigators•Colorado Springs, CO

1d•Onsite

About The Position

The Guest Services Attendant serves The Navigators and fulfills responsibilities in the spirit of The Navigators calling, values, and purpose: To advance the Gospel of Jesus and His kingdom into the nations through spiritual generations of laborers living and discipling among the lost. This position functions as a first in-person point of contact for customers, guests, visitors, donors, vendors, potential business, and Navigator Employees who visit Glen Eyrie.

Requirements

Belief in and adherence to the Statement of Faith and Mission of The Navigators.
Some retail or hospitality experience.
Microsoft Office proficiency.
Excellent computer skills.
Excellent interpersonal and communication skills including verbal & written, to interact with guests and Glen Eyrie staff.
Strong customer care focus.
Ability to perform tasks in a largely unsupervised environment.

Responsibilities

Greet and direct Glen Eyrie guests, determining appropriate access to the property, and preparing any paperwork or documentation as needed.
Answer a multi-line phone system and manage the Outlook calendar.
Respond to and manage emergency communication to/between persons on property, Glen Eyrie Management, 911 services, and First Responders.
Prepare paperwork and documentation for guest interaction.
Check in guests at the Gate House using the reservation system when the Front Desk is closed.
Maintain a Glen Eyrie activity calendar within MS Outlook.
Act as a Glen Eyrie and Navigators public relations liaison for visitors to the Gatehouse.
Determine appropriate access to the property for unannounced visitors according to the policies of the Guest Services department, turning away unannounced visitors when needed in a hospitable way, prioritizing the reserved guest experiences.
Interact with other Glen Eyrie departments regarding arrivals of guests and visitors.
Interact with other Glen Eyrie departments regarding guest needs.
Participate in Glen Eyrie Staff and Team meetings/trainings.
Participate in Navigators’ on-site learning and development events, Cultural Development and Diversity trainings, or other non-Navigator developmental events as appropriate.
Participate in annual processes, such as the organizational Plan and Progress Review (PPR), Engagement Survey, Reaffirmation of the Navigators Code of Conduct, Calling-Core Values-Vision, Statement of Faith, Driver’s Authorization, and other releases as required.
Submit time worked on a weekly basis through the Workday Time Tracking system.
Adhere to the handbooks from both the Navigators and Glen Eyrie at all times.
Perform other job-related duties as assigned.