Operations Coordinator

Menzies Aviation Careers•Louisville, KY

15d•Onsite

About The Position

Menzies Aviation is expanding and looking to add to the Gate Coordinator operations in Louisville, Kentucky. The Gate Coordinator is responsible for the oversight of boarding/unloading aircrafts as well as developing and maintaining positive client relations. This position manages the day-to-day operations within the primary area of the concourse, safely boards and deplanes passengers, collects Special Service Request (SSR) lists, stages and collects wheelchairs, and performs wellness checks with passengers. The role also involves performing duties of subordinate employees when necessary, maintaining good employee relations, and effectively communicating with airline management to project a positive image. The Gate Coordinator must monitor employee activity, adhere to dress code policies, and utilize company and client equipment, supplies, and resources conscientiously and cost-effectively. Other duties may be requested.

Requirements

2 years previous customer experience preferred.
Strong organizational and customer service skills.
Must be knowledgeable regarding applicable local, state, and federal regulations related to the hiring process and employment.
Strong verbal and written communication skills.
Word processing and typing and filing skills.
Supervisory experience preferred.
Ability to work as a team while focusing on details.
Ability to work nights, weekends and holidays to serve airline passengers.
Flexibility, multitasking and experience working in a changing environment.
Ability to communicate effectively in the English language
Ability to read and interpret documents such as safety rules, operating and procedure manuals, and employee handbooks
Ability to effectively present information, including in written form, and respond to questions from passengers, managers, clients, customers, and the public
Must also possess and utilize effective listening skills

Responsibilities

Manage the day-to-day operations within the primary area of the concourse.
Safely board and deplane passengers.
Collect Special Service Request (SSR) list from gate agents.
Stage and collect wheelchairs throughout airport.
Perform wellness checks with passengers.
Perform all duties of subordinate employees when necessary.
Maintain good employee relations.
Effectively communicate with airline management and project a positive image in responding to inquiries from airlines, staff and the public.
Monitor employee activity and adjusts as needed.
Must be in proper uniform or business attire as directed by company officials.
Identification badges must always be visible.
Utilize company and client equipment, supplies and resources in a conscientious, cost effective manner
Perform Other Duties as requested.