Operations Coordinator

Menzies Aviation • Louisville, KY

16d • Onsite

About The Position

Menzies Aviation is expanding and looking to add to the Gate Coordinator operations in Louisville, Kentucky. The Gate Coordinator is responsible for the oversight of boarding/unloading aircrafts as well as developing and maintaining positive client relations.

Requirements

• 2 years previous customer experience preferred.
• Strong organizational and customer service skills.
• Must be knowledgeable regarding applicable local, state, and federal regulations related to the hiring process and employment.
• Strong verbal and written communication skills.
• Word processing and typing and filing skills.
• Supervisory experience preferred.
• Ability to work as a team while focusing on details.
• Ability to work nights, weekends and holidays to serve airline passengers.
• Flexibility, multitasking and experience working in a changing environment.
• Ability to communicate effectively in the English language.
• Ability to read and interpret documents such as safety rules, operating and procedure manuals, and employee handbooks.
• Ability to effectively present information, including in written form, and respond to questions from passengers, managers, clients, customers, and the public.
• Must also possess and utilize effective listening skills.

Responsibilities

• Manage the day-to-day operations within the primary area of the concourse.
• Safely board and deplane passengers.
• Collect Special Service Request (SSR) list from gate agents.
• Stage and collect wheelchairs throughout airport.
• Perform wellness checks with passengers.
• Perform all duties of subordinate employees when necessary.
• Maintain good employee relations.
• Effectively communicate with airline management and project a positive image in responding to inquiries from airlines, staff and the public.
• Monitor employee activity and adjusts as needed.
• Must be in proper uniform or business attire as directed by company officials. Identification badges must always be visible.
• Utilize company and client equipment, supplies and resources in a conscientious, cost effective manner.
• Perform Other Duties as requested.

Benefits

• Preventive Healthcare Options
• PTO Paid Time Off Benefits
• Company Matched 401k Options
• Employee Discount Program
• Employee Assistance Program
• This position allows employees to accept “TIPS”
• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed