Gate Coordinator

Menzies Aviation•Kansas City, MO

4d•Onsite

About The Position

The Gate Coordinator is responsible for coordination between wheelchair agents, gate agents, airline personnel, airport operations, supervisors, and passengers. The coordinator monitors service requests, assigns and dispatches wheelchair personnel, tracks passenger movements, manages gate activity, and helps ensure service standards and operational requirements are consistently met.

Requirements

High School diploma or equivalent.
Must have good working knowledge of office environment software applications (word-processing, spreadsheet, data management).
Must be 18 years of age or older.
Treat all information as confidential.
Possess the tact to deal with all levels of situations, client representatives, employees and the public.
Ability to work from verbal and written instructions.
Ability to communicate in English clearly and concisely verbally and in written form.
Must be detail-oriented and perform with minimal supervision.
Must be able to handle multiple situations simultaneously.
Must have excellent radio/telephone skills.
Must be able to lift, stoop, squat, push, stand and/or bend throughout the shift.
Must be able to lift, carry and/or hold up to 75 lbs.
Must pass pre-employment and random drug test.
Must complete a criminal background check.
Must meet necessary requirements to obtain a security sensitive identification badge.
Must be a citizen of the US or possess the necessary authorization from the immigration and naturalization Service (INS).

Nice To Haves

Previous airport and/or customer service experience preferred.
Previous radio / phone dispatch experience desirable.
Previous supervisory experience preferred.

Responsibilities

Coordinate wheelchair and mobility assistance services for arriving, departing, and connecting passengers.
Monitor wheelchair service requests and ensure passengers are assisted within established service standards.
Dispatch wheelchair agents to assigned gates, aircraft, terminals, baggage claim areas, and other designated locations.
Monitor the status and location of wheelchair agents and assignments throughout the shift.
Coordinate passenger transfers and connections requiring wheelchair assistance.
Communicate changes in passenger needs, flight schedules, gate assignments, delays, and other operational conditions to the appropriate personnel.
Monitor staffing and equipment levels to support operational demand.
Reassign personnel as needed to address changing passenger volumes and flight activity.
Assist with prioritizing wheelchair requests based on passenger needs, flight schedules, connections, and operational requirements.
Maintain awareness of arriving and departing flights and anticipate wheelchair service demand.
Maintain communication with airline gate agents and airport personnel regarding passenger assistance needs.
Coordinate wheelchair coverage for scheduled departures and arriving flights.
Monitor gate activity and identify potential service delays or operational concerns.
Communicate with supervisors regarding staffing shortages, service delays, passenger concerns, equipment issues, and other operational challenges.
Support efficient movement of wheelchair agents throughout the terminal while maintaining compliance with airport procedures.
Coordinate with other operational teams when passenger assistance requires additional support.
Perform other duties as requested.
Provide professional, courteous, and respectful service to passengers requiring mobility assistance.
Treat every passenger with dignity and respect while maintaining appropriate communication and professionalism.
Assist passengers with navigating airport facilities and reaching designated locations.
Communicate clearly with passengers regarding their destination and assistance needs.
Maintain awareness of passenger-specific requirements and communicate relevant information to assigned wheelchair personnel.
Respond appropriately to passenger concerns and escalate issues to management when necessary.
Protect passenger privacy and handle personal information appropriately.