Gate & Commercial Service Manager

Guild Garage Group - LinkedIn • Santa Rosa, CA

40d • $80,000 - $120,000 • Onsite

About The Position

Right Way Garage Doors is seeking an experienced and detail-oriented Gate & Commercial Service Manager to lead their Commercial Install and Service teams. This role involves overseeing gate/commercial garage door service and installation, managing department operations, creating marketing plans, ensuring compliance, providing technical support, hiring and evaluating technicians, monitoring performance, generating reports, handling service issues, and managing scheduling flexibility, including potential emergencies, weekends, or holidays.

Requirements

• 5+ years of gate/commercial garage door experience.
• 5+ years of hands-on field experience in light commercial garage door service.
• 3+ years of leadership experience
• Strong understanding of garage door systems and general home service codes (residential experience a plus).
• High school diploma or GED required.
• Physical ability to lift 50 lbs and work in varied conditions.
• Valid driver's license with a clean driving record.
• A passion for team leadership, accountability, and customer satisfaction.
• All candidates are required to undergo pre-employment Background and Drug Screenings, as well as a Motor Vehicle Record Check.

Nice To Haves

• Residential experience a plus.

Responsibilities

• Oversee gate/commercial garage door service and installation teams to ensure quality, safety, and efficiency.
• Manage all department operations, including sales, dispatch, pricing, inventory, fleet maintenance, hiring, and training.
• Create and execute marketing plans, internal promotions, goal tracking, and lead generation programs.
• Ensure compliance with local, state, and federal codes as well as safety and service standards.
• Provide technical support and ongoing coaching to team members.
• Hire, onboard, and evaluate technicians to maintain top-tier talent.
• Monitor team performance to maximize profit and customer satisfaction.
• Collaborate with leadership to generate departmental reports and budgets.
• Respond quickly to service issues, maintain operational uptime, and track inventory and fleet usage.
• Handle scheduling needs with flexibility, including availability for emergencies, weekends, or holidays as needed.

Benefits

• Medical
• Dental
• Vision
• Employer-Paid Life & Disability Insurance
• Company Vehicle
• Tools
• Gas Card
• 401(k) with Company Match
• HSA & FSA Options
• Paid Time Off & Holidays
• Employee Discounts
• Referral Bonuses
• Ongoing Training & Development Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED