Gate Attendant at Camp Creek Resort

THE ST JOE COMPANY•Inlet Beach, FL

2d•Onsite

About The Position

The role of Gate Attendant is responsible for greeting guest, providing information about the facilities, completing appropriate passes and provide directions to the desired location.

Requirements

Sufficient education and literacy needed to identify and read product labels and to communicate with guests about job-related needs.
Ability to read, write, speak, understand, and communicate in basic English preferred
Detailed-oriented and thorough
Ability to remain discreet and respect the privacy of guests
Ability to perform consistent work to the highest of standards
Ability to interact with guests in a pleasant, friendly way
Ability to work independently or follow direction as assigned
Knowledge of Microsoft Office operations
Basic knowledge of the surrounding areas
Excellent written and verbal communication skills
Understanding of general hospitality
Frequent standing, walking, reaching
Occasional sitting and bending
Must be able to lift 25lbs
Mainly outdoor
Possible exposure to extreme heat or cold depending on the season
Exposure to the elements

Nice To Haves

Prior in-person customer service skills preferred

Responsibilities

Ensure that each entry into the facility is a member/ member’s guest, or a guest of the facilities inn
Greet guests or vendors and log their information in the system
Provide a friendly greeting to people leaving, collect any passes or fees and log their information in the system
Communicate information about the grounds in a positive manner
Answer the phone in a polite, courteous tone
Respond to the radio in a polite, courteous tone
Notify leadership immediately of any incidences or extreme/unusual circumstances that could potentially harm someone or the campground or if a medical, fire or other emergency occurs
When the office is closed, accurately complete all appropriate passes or receipts
Direct traffic in a safe and efficient manner
Notify office of needed supplies, cash needs, maintenance or concerns
Provide timely information to leadership about guest’s suggestions, requests, concerns or complaints using guest comments form
When the office is closed, utilize patrol to deliver messages, assist guests, route traffic and provide support during a medical, fire or other emergency
Keep patrol and leadership apprised of important issues or situations by logging information in the campground communications system
All other duties as assigned