GasQuest Development Specialist I / II / Sr / Lead

Boardwalk Pipelines, LP Human Resources • Owensboro, KY

6d • Hybrid

About The Position

Join Boardwalk's GasQuest team and play a key role in shaping the technology, processes, and customer solutions that support critical natural gas transportation and storage operations across our pipeline systems. In this role, you'll partner with commercial, customer service, accounting, and IT teams to drive business improvements, lead system enhancements, solve complex operational challenges, and influence the future of GasQuest. We welcome candidates with experience in the natural gas or energy industry, as well as professionals from other industries who have demonstrated success in project management, business analysis, process improvement, systems implementation, or operational excellence. The ideal candidate is a collaborative problem-solver who enjoys driving business improvements, leading change, and partnering across functions to deliver results.

Requirements

• Relevant experience in natural gas contracting, billing/accounting, or scheduling; or experience in project management, business analysis, process improvement, or a related discipline
• Strong organizational, analytical, problem-solving, and interpersonal skills
• Ability to manage multiple requests or projects, set appropriate priorities, meet deadlines, and adapt to changing business needs
• Ability to work effectively with business users, technical teams, leadership, customers, and other stakeholders
• Ability to facilitate discussions, gather information, resolve ambiguity, and translate business needs into clear requirements and action plans
• Strong written and verbal communication skills, including the ability to prepare business documentation and deliver training
• Working knowledge of Microsoft Word, Excel, PowerPoint, and Teams
• Strong technical aptitude and willingness to learn complex business processes and systems

Nice To Haves

• Experience in natural gas transmission, storage, energy, or other regulated industry
• Knowledge of one or more natural gas business functions, including contracting, billing/accounting, scheduling, nominations, allocations, rates, or capacity release
• Experience managing system enhancements or projects through discovery, requirements, testing, implementation, communication, and training
• Working knowledge of Jira
• Knowledge of FERC, NAESB, SOX, tariff, or related regulatory and control requirements

Responsibilities

• Partner with business and technical teams to identify opportunities, solve complex business challenges, and enhance GasQuest capabilities.
• Lead system enhancement initiatives from discovery through implementation, including requirements gathering, planning, testing, deployment, and user adoption.
• Analyze business processes, operational needs, and stakeholder feedback to develop practical, scalable solutions that improve efficiency and customer experience.
• Facilitate discussions with cross-functional stakeholders to define requirements, evaluate solutions, manage priorities, and align on project objectives.
• Coordinate testing activities, issue resolution, and implementation readiness to support successful project delivery and system performance.
• Serve as a trusted resource for system, process, and operational issues related to commercial, contracting, billing, accounting, scheduling, and customer service functions.
• Develop and maintain process documentation, training materials, and communications that support knowledge sharing and user readiness.
• Support regulatory, contractual, and company compliance requirements while driving operational excellence and continuous improvement initiatives.

Benefits

• Boardwalk Pipelines, LP, maintains a drug-free workplace and will require pre-employment drug & substance abuse testing before hiring.
• Boardwalk Pipelines, LP, is an equal opportunity employer. All applicants will be considered for employment regardless of race, color, religion, age, sex, gender identity, national origin, veteran, or disability status.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level