Gas Heating Service Technician (Sign-on Bonus)

Irving Oil•Truro, NS

3d•CA$61,993 - CA$77,492•Remote

About The Position

As a Gas Heating Service Technician, you will complete jobs requested by our customers and solve their issues through diagnostic troubleshooting, routine maintenance on existing systems, and installing new equipment. Your goal is to provide excellent customer service, ensuring the systems you are working on are safe and operating properly, as well as completing your work in a timely and effective manner. Your success is dependent on the quality of work you complete and the satisfaction of our customers' needs.

Requirements

Strong written and verbal communication skills are required, with a customer service focus
Ability to install and service various types of heating equipment
Ability to work in a fast-paced environment with strict deadlines
A valid Gas Technician license is required.
Knowledge of wiring, plumbing and some air conditioning is required.

Nice To Haves

Dual licensing (Oil and Gas) is an asset
2-4 years of experience is preferred

Responsibilities

Respond to service-related customer requests (installations, repairs, etc.) by using industry and company best practices and tools to troubleshoot customer issues. Responsible for responding to customers’ needs within established guidelines
Diagnose and solve complex system problems by completing steps required during inspection including checking gas flow, thermostats, heat flow, and insulation
Analyze existing processes and make recommendations to improve them using best practices and previous experience
Provide consultative services within defined area. Participate in projects and may lead a stream of work within a project. Mitigates risk by identifying potential threats
Provide final inspections of systems once repairs are completed to ensure all equipment is operating safely
Demonstrate an understanding of our products and services and area's impact on other parts of organization to supports operations within Residential Commercial Energy Services and our customers
Provide status updates and pertinent information, as required, to the Service Manager, Fulfillment Managers and other Residential Energy Services team members
Ensure and maintain safe working environment according to safety policies and procedures, including PPE, Leak Prevention, Distracted Driving, etc
Understand the requirements of the job and work independently with a minimal degree of supervision. Take a lead role in jobs and provide guidance/coaching to more junior employees by encouraging contributions from all team members and leading by example

Benefits

Safety training and all equipment provided
Structured rotational schedule, home after each shift
Annual bonus plan
Pension plan
Sign-On Bonus
Flexible Benefits Plan – in effect from day one and offers three levels of coverage to select from to meet your unique, personal needs.
Annual wellness allowance
Paid personal care days
24/7 Employee & Family Assistance Program
Paid Vacation
Annual option to purchase additional vacation
Paid volunteer day
Company volunteer opportunities
Donation matching program