Gas Distribution Dispatcher I

Enbridge • Gastonia, NC

42d • Hybrid

About The Position

The Dispatcher I is responsible for coordinating the assignment of work to ensure that Company and customer generated work orders, including emergency orders involving reports of gas leaks, odors of gas, damaged gas lines, fires, explosions, etc. are dispatched to appropriate field employees in a timely and accurate manner to meet Company, as well as state utility commission and federal requirements. This position requires employees to work nights, weekends, holidays, overtime, and assigned shifts at the Gastonia, NC office location but will support our Ohio location.

Requirements

• Completed high school or equivalent (i.e. GED).
• 0-2 years' directly-related experience (Directly Related Experience includes: Education, Retail/Customer Service; Public Safety Services, Field Service Operations, Transportation, and/or Logistics Planning experience).

Nice To Haves

• Bachelor’s or Associate's Degree
• 2+ years experience Dispatch/Call Center experience
• Two-way radio and dispatching equipment/code experience
• Typing experience (25 wpm)
• Certified Emergency Number Professional (ENP)
• Certified Emergency Medical Dispatcher (EMD)
• Working knowledge of typical systems and applications in a dispatch environment

Responsibilities

• Responds to and processes emergency calls and order.
• Receives and relays messages between customers, field personnel and internal departments.
• Prepares and maintains daily workload distribution.
• Dispatches service orders by priority, date, and time wanted.
• Processes and maintains accurate reports and logs.
• Maintains accurate on-call personnel files.
• Answers emergency calls, creates emergency orders, and dispatches emergency work to field personnel.
• Manages notifications of escalated incidents to management and operations personnel.
• Work with field supervisors for assigned area to monitor scheduled work, make work assignments, assess and schedule field employee overtime, and reassigns work as necessary to balance the workload and complete all scheduled work.
• Perform other duties as requested or assigned.

Benefits

• Enbridge is committed to providing reliable, affordable, and increasingly clean energy that powers our customers every day.
• This position does not offer relocation assistance.
• We are proud to be an Equal Opportunity Employer.
• We are committed to providing employment opportunities to all qualified individuals, without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous status, disability, or any other reason protected by federal, state, or local law.
• Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting [email protected].

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED